Field Service Technician

Werner Electric Supply•Appleton, WI

37d•Onsite

About The Position

Be Yourself. Build Your Career. Be Exceptional Together. At Werner, we’re more than an electrical distributor — we’re a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person’s voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other. Summary: A Field Service Technician is engaged in a variety of technical on-site and off-site customer service projects, customer technical support, customer technical training and internal team training. They provide service and training in a broad array of industrial automation products including, but not limited to, drives, programmable controllers, motion control, networking, and operator interface.

Requirements

Associate’s Degree in an automation technology field
3+ years of experience in implementation of automation solutions to customers
Experience with Rockwell Automation technologies
Excellent interpersonal and problem-solving skills
Ability to interpret technical drawings and specifications.
Requires knowledge of and the ability to use Microsoft office products including Excel, Outlook and Word
Maintain a valid driver’s license.
Ability to travel regularly through assigned territory.
Some overnight travel is required.

Nice To Haves

Bachelor’s degree in a controls engineering field
Experience in a field service role
Experience with Rockwell Automation controllers and software
Experience in delivering automation training

Responsibilities

Provide on-site technical support and troubleshooting for equipment and systems.
Configuration and programming of hardware or software at customer sites.
Collaborate with customers during the commissioning process to ensure successful implementation.
Stay updated on industry trends, advancements, and applications.
Perform customer services on controllers, operator interface, software installation, program transfer, and firmware flashing.
Consult with industrial team on project specification requirements.
Assist pre-sales team with project scope definition and estimating resources.
Ensure compliance with safety regulations and company policies.
Maintain accurate records of service visits and equipment status.
Deliver technical training to internal and external customers.
Address technical inquiries from customers regarding industrial control issues, develop appropriate solutions, and support the implementation of those solutions to ensure effective resolution.
Log and maintain customer interactions in the Customer Relations Management (CRM).
Provide completed program files and summary of work.
Self-manage schedule and prioritize workload.