Field Service Technician - Pacific Northwest

GEA Group•Janesville, WI

36d•$35 - $40•Onsite

About The Position

Founded in Germany in 1881, GEA Group is a global leader in engineering solutions serving the food & beverage, dairy, pharmaceutical, and related industries. With more than 18,000 employees worldwide and a strong U.S. presence since 1929, GEA blends a proud heritage with forward-thinking innovation. At GEA, we’re not just building equipment — we’re building lasting careers. Our strong culture, growth opportunities, and employee support are reflected in an average tenure of 5–11+ years. The typical base pay range for this position at the start of employment is $35 - $40/hour. GEA Group has different base pay ranges for different work locations within the United States. The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards. GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified. Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship. GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.

Requirements

A minimum of 5 years working with mechanical equipment
Should have done extensive Travel, up to 75%
Ability to work up to 12 hours at times
Availability for occasional weekend work
Understanding of Hand Tools and mechanical techniques
Computer Literate
Some technical writing skills
Ability to read Schematics Diagrams and Technical manuals
Must be able to function well, in an unsupervised position
Must have a valid driver license
Must be able to discuss technically complex issues with non-technical persons
Good organizational skills, particularly on site, are critical
Strong background in Mechanical, Electrical (AC/DC), or Millwright trades
Ability to read and interpret gauges, schematics, and control systems
Skilled in troubleshooting digital, electrical, pneumatic, and mechanical systems
Proficient in using measurement tools and testing equipment
Solid communication and teamwork skills—serving as the face of GEA onsite
Organized and professional with strong customer service ethics
Comfortable in a high-travel, hands-on field service environment

Responsibilities

Travel to customer sites to perform preventive maintenance and emergency service
Performs new machine installation, commissioning and customer training
Ability to troubleshoot mechanical issues and communicate effectively with customers
Ensures customer satisfaction through high quality service levels, prompt execution and customer follow up
Acts in a professional, courteous and business-like manner to enhance the company in the market place.
Install, commission, troubleshoot, service, and repair GEA and third-party equipment
Perform preventive maintenance, upgrades, and audits onsite
Ensure work is done per GEA SOPs, safety standards, and deadlines
Support service sales with leads and customer relationship management
Provide technical direction and customer training when needed
Maintain accurate documentation and service reports