Field Service Technician - Canada

TADANO AMERICA CORPORATION•Houston, TX

6d•Onsite

About The Position

Specific to Canada Tadano America Corporation located in Leduc, AB is recruiting a certified Red Seal Journeyman Field Mechanic to join our team. We are looking for an experienced, dedicated, and safety- oriented mechanic for this position. Responsibilities: • Warranty, maintenance, repair, service and inspection of rough-terrain, all-terrain, tele- crawler and lattice boom crawler crane equipment • Able to diagnose faults and malfunctions • Adjust, repair or replace all defective equipment parts, components or systems serviced at customer sites • Test the repaired equipment for proper performance • Maintain a safe and clean work environment • Able to travel and work in remote locations (60%) • Must be able to work with minimal supervision but also participate in the work of other mechanics and apprentices within the field environment • Provides technical direction guidance and support to customers/dealers for service orders and crane issues via phones/emails • Prepares technical repair instructions in collaboration with experts in Tadano America and other Tadano companies • May perform other duties as assigned to meet the ongoing needs of the organization Skills & Qualifications • Journeyperson Heavy Duty Mechanic Certification including Red Seal Certification • 3-5 years of crane related experience • Previous experience working with the Tadano product would be a benefit • Strong proficiency in reading and interpreting technical manuals relating to manufacturer specifications and warranty environments • Must have a demonstrated ability to diagnose, troubleshoot, and repair issues in mechanical systems • Experience in a customer-facing role and a sound understanding of the importance of customer relationships • Good organizational and planning skills • Strong attention to detail and able to work within the framework of multiple deadlines • Hold a strong standard for quality and safety • Have a team-oriented approach and thought process • May be required to travel to various and sometimes remote job locations for extended periods of time • Valid Class 5 Driver's License • Clean driver’s abstract and maintain a clean driving record • Occasional international travel for training and for product support Company Offers: • Competitive compensation • Comprehensive benefits package • RRSP matching program • Outstanding work environment Who we are: Tadano America Corporation (TAC) is the strategic base for sales of rough terrain cranes, all terrain cranes, crawler cranes, tele boom crawler cranes and boom trucks for the North American market. Tadano America has dedicated customer service office locations providing direct-to-customer product support in Houston, Texas and Edmonton, Alberta. Additional pay: • Overtime pay Benefits: • Dental care • Extended health care • RRSP match • Vision care Flexible language requirement: • French not require Schedule: • Monday to Friday • Overtime • Weekend availability Tadano Pan America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

Journeyperson Heavy Duty Mechanic Certification including Red Seal Certification
3-5 years of crane related experience
Strong proficiency in reading and interpreting technical manuals relating to manufacturer specifications and warranty environments
Must have a demonstrated ability to diagnose, troubleshoot, and repair issues in mechanical systems
Experience in a customer-facing role and a sound understanding of the importance of customer relationships
Good organizational and planning skills
Strong attention to detail and able to work within the framework of multiple deadlines
Hold a strong standard for quality and safety
Have a team-oriented approach and thought process
May be required to travel to various and sometimes remote job locations for extended periods of time
Valid Class 5 Driver's License
Clean driver’s abstract and maintain a clean driving record
Occasional international travel for training and for product support

Nice To Haves

Previous experience working with the Tadano product would be a benefit

Responsibilities

Warranty, maintenance, repair, service and inspection of rough-terrain, all-terrain, tele- crawler and lattice boom crawler crane equipment
Able to diagnose faults and malfunctions
Adjust, repair or replace all defective equipment parts, components or systems serviced at customer sites
Test the repaired equipment for proper performance
Maintain a safe and clean work environment
Able to travel and work in remote locations (60%)
Must be able to work with minimal supervision but also participate in the work of other mechanics and apprentices within the field environment
Provides technical direction guidance and support to customers/dealers for service orders and crane issues via phones/emails
Prepares technical repair instructions in collaboration with experts in Tadano America and other Tadano companies
May perform other duties as assigned to meet the ongoing needs of the organization