Field Service Technician, Night Shift - Glen Burnie, MD

Rivian•Glen Burnie, MD

6h•Hybrid

About The Position

This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise. This is a level-agnostic posting designed to recruit Technician candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.

Requirements

High School Diploma, GED, or recognized equivalency credential preferred.
Minimum age of 21 years old.
Valid driver’s license with a clean driving record (no suspensions or revocations within the past 3–5 years).
Ability to drive a non-commercial truck and trailer is preferred.
Availability for a standard 40-hour workweek, including potential shifts on weekends, holidays, early mornings, evenings, or overnights based on business needs.
Flexibility for travel to regional locations or production facilities as needed.
Proficient with laptops/computers in Windows or Mac environments, as well as work order management systems.
Eagerness to learn, strong organizational skills, time management, and high attention to detail.
Ability to perform physical tasks, including sitting, standing, walking, bending, kneeling, reaching, and lifting up to 50 lbs.
Graduation from an accredited automotive repair school/program is highly preferred.
0–3 years of hands-on experience in an automotive shop or technical environment; open to recent graduates looking to launch their career.
Basic exposure to electric vehicle (EV) / hybrid frameworks, or experience working in fast-paced start-up environments is a plus
Foundational understanding of basic electricity theory (high voltage vs. low voltage awareness), basic circuit measurement tools (DVOM), and introductory exposure to reading electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

Ability to drive a non-commercial truck and trailer is preferred.
Basic exposure to electric vehicle (EV) / hybrid frameworks, or experience working in fast-paced start-up environments is a plus

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
Identify and explain the Rivian product line, EV framework, tools, and accessories.
Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
Conduct road tests to ensure the quality of repairs.
Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
Identify areas of improvement and provide feedback to senior technicians or leadership.
Support service campaigns and containment initiatives.
Ensure that all work and technical notes are properly documented for internal and external use.
Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
Communicate with a high level of professionalism in customer-facing situations.
Stay current with technical skills and complete required training.