Field Service Technician

Hitachi•Euless, TX

2d•Onsite

About The Position

Provides maintenance and technical support for Sullair products at customer field locations. Considered an expert on all Sullair rotary products and accessories. Must have broad knowledge and experience on competitive rotary products. Installs new products or enhances existing ones; may provide training and best practices for on-site customer personnel. Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs. Prepare detailed service reports to document service visits, issues and troubleshooting actions. Logs and tracks maintenance activities. Work with various departments at Hitachi Global Air Power to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support the Sullair Training Department for customers, distributors, and employees. This position will report directly to the Field Service Manager.

Requirements

High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)
2-3 years of air compressor commissioning and maintenance experience
Demonstrated success in technical aptitudes of compressed air systems
Experience with industrial product manufacturing and processes
Strong verbal and written communication skills
Must be able to engage and communicate effectively with all levels of the organization
Strong grasp of Microsoft office required
Ability to read and understand schematics
Ability to work independently or on a team
On time to all meetings / appointments / and scheduled engagements
Disciplined and reliable work habits
Dedicated to completion of responsibilities and work safety
Willing to accept responsibilities within a team environment

Nice To Haves

Associate degree a plus
Technical Trade School a plus
Experience with rotary screw Oil Free Compressors a plus

Responsibilities

Performs any needed service on all Sullair rotary products without supervision
Travel to field jobsites for troubleshooting, and service of Sullair and competitive rotary products
Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)
On call as scheduled for afterhours customer support
Follow all Environmental Health and Safety policies and procedures
Communicate distributor feedback to Sullair management as Voice of Customer
Drive field concerns to closure in a timely manner
Support goal of service within the Service Department of 95%
Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers
Perform all duties in accordance with company standards, while always striving to understand the needs and expectations of the customer
Dedicated to completion of responsibilities
Must be fluent in English and have a valid driver's license.
Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years
Must be able to lift to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling
Employee will use company provided equipment and will be required to travel to attend company provided training
Employee is required to have their own tools to perform their job duties
Operate a company vehicle safely and in compliance with all traffic laws and HGAP policies
Role includes occasional overnight travel as dictated by business requirements.