Field Service Technician Fernandina Beach, FL

ABB•Remote, FL

9d•Onsite

About The Position

This position reports to the Field Service Manager. In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is: onsite in Fernandina Beach, FL.

Requirements

HS diploma/GED and 2+ years of related experience required, or Associate’s degree and 0+ years of electrical/electronics, instrumentation or process control related experience required.
Ability to use electrical test equipment such as voltmeters or multi-meters.
Mechanical/Electrical aptitude, including a basic understanding of electrical theory and electrical safety.
Ability to read electrical drawings and troubleshoot electrical systems; ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment; ability to identify voltage systems that are above the level 240 VAC/870 VDC.
Comfortable using basic hand tools.

Nice To Haves

Exposure to DCS programming and troubleshooting is beneficial.
Basic understanding of the paper-making process and process control preferred.

Responsibilities

Maintain quality control hardware and software (cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI/control software, and maintaining the working state of the entire ABB quality control solution)
Resolve customer service-related issues while fostering customer relationships and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations.
On-call for 24-hour emergency support service requests, other engineers to support some weekends.
Accurately document the work that is performed for periodic preventive maintenance and intermittent corrective maintenance tasks.
Play an active role in various projects such as upgrades, new installations, or new functionality for customers. Coordinate work with other groups to ensure meeting commitments. Applying safety rules and safe practices, as well as environmental responsibilities during all service activities.
Coaching technicians and engineers, and supervising complex site activities and developing, mentoring, and providing technical guidance to colleagues. Acting as a trainer when needed, for both team members and customers.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.