Field Service Technician - Tractor

Altorfer CAT•Hammond, IN

1d•Onsite

About The Position

This position involves performing service repairs and preventive maintenance, while providing superior service and representing Altorfer’s professional image. Key aspects include accurately completing all service reports, inspection checklists, and timecards, as well as communicating any extra time needed for tasks to the dispatcher. Technicians must be proficient in using SIS, ET, parts, and service manuals, and capable of properly segmenting jobs and ordering parts. The role requires returning unneeded parts promptly, completing warranty documentation, and sending follow-up forms in a timely manner. Effective communication with customers and office personnel regarding job status is essential. The technician is expected to work efficiently at customer jobsites, in the shop, and while traveling. In-depth electrical, hydraulic, and power train troubleshooting using prescribed tools and documentation is a core responsibility. Maintaining Altorfer-supplied tooling and equipment, including a company service vehicle, is also required. Technicians may need to arrange special parts to minimize downtime, perform general mechanical work, and stay current with industry standards. A high level of customer satisfaction, excellent work ethic, neat appearance, and good communication skills are paramount, with the technician taking full ownership of their work. Adherence to safe working practices is mandatory, and the technician must maintain a Class “B” CDL. The company emphasizes a collaborative, family-valued culture, with over 35 locations and 1300 employees, offering a supportive environment for learning and growth.

Requirements

High School Diploma or equivalent
three years Heavy Equipment experience
Excel and email proficiency
Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field.
Must be able to work independently.
Ability to use resources for information (when written documentation is not available), has good decision making practices and ability to follow directions.
Demonstrates effective communication ability, representing Altorfer’s professional image to customers and office personnel.
Must have good organizational skills and ability to write technical reports.
Must have intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word.
Must maintain a Class “B” CDL

Responsibilities

Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines.
Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher.
Ability to use SIS, ET, parts and service manuals.
Properly segment jobs and order parts accordingly.
Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis.
Effectively communicate job status to customers and office personnel.
Works in an efficient manner; at customer’s jobsite, in the shop and when driving to location or shop.
Capable of in-depth electrical, hydraulic and power train relate troubleshooting using prescribed tool, guidelines and documentation.
Maintain Altorfer supplied tooling and equipment, including company provided service vehicle.
Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible.
Perform mechanical work relating to the business of the department.
Keep current with industry standards.
Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills. Take full ownership of job.
Use safe working practices.
Must maintain a Class “B” CDL
Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse.