Field Service Technician, SPD

Skytron LLC•,

12d•Onsite

About The Position

Join a team committed to advancing patient outcomes through adaptable healthcare solutions. Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference. As a Field Service Technician, you will install, maintain, and repair Skytron sterile processing equipment at customer sites, ensuring reliable performance and outstanding service for our acute care partners. In this role, you will: Install Skytron sterile processing equipment (sterilizers, ultrasonics, washers, and cart washers) according to manufacturer specifications Inspect and test malfunctioning sterile processing equipment, using appropriate test and analysis instruments Disassemble malfunctioning equipment, repairing or replacing defective components and electrical parts Coordinate with site personnel and external contractors to verify project site readiness for equipment installations, including: facility utility requirements, product delivery, and safe movement of materials to the designated worksite Maintain regular, timely communications with customers and key stakeholders regarding the status of installation projects, customer issues, and equipment issues Perform remote service and diagnostics by phone, email, and video conferencing, to resolve external customer equipment issues; initiating escalation where appropriate Maintain factory certification and proficiency on all servicing product lines Generate revenue growth by offering solutions aligned with the service portfolio Complete service-related administrative duties in a thorough and timely manner, including: service work orders, expense reports, preventative maintenance and installation documentation, site and service documentation, and other related paperwork Travel up to 75 percent of the time

Requirements

Dependable, technically sharp, and comfortable working independently in the field
Strong communication, adaptability, and sound judgment under pressure
Capably handle required administrative functions
Verify work to ensure accurate results
Follow work instructions, procedures, safety guidelines, and company policies
Meet productivity standards, deadlines, and project schedules
Communicate effectively with various levels of employees and customers, both verbally and in writing
Internally motivated and work well with minimal supervision
Be flexible in working hours, including mandatory overtime on short notice and/or weekends, as needed
Devise workable solutions or consult with secondary resources to devise solutions
Maintain a good driving record and valid driver's license
Be subject to background checks and credentialing
Have a HS Diploma or equivalent.
Have previous experience and demonstrated success executing projects with defined milestones
Be able to interpret schematics and site drawings, without assistance
Possess a working knowledge of hydraulic and AC/DC electrical systems, functions, and uses
Have previous mechanical, diagnostic, and troubleshooting experience
Understand and apply pneumatic, plumbing, mechanical, and electrical theory to install, diagnose, and repair SPD equipment

Nice To Haves

An Associate's degree in fluid dynamics, electronics, or an equivalent combination of education and experience in an electronics-related field is strongly preferred
Possess 3-5 years of experience working in a sterile processing environment, combined with prior technical work-related experience (Strongly Preferred)
Possess 3-5 years of experience installing and/or repairing HVAC systems (Strongly Preferred)

Responsibilities

Install Skytron sterile processing equipment (sterilizers, ultrasonics, washers, and cart washers) according to manufacturer specifications
Inspect and test malfunctioning sterile processing equipment, using appropriate test and analysis instruments
Disassemble malfunctioning equipment, repairing or replacing defective components and electrical parts
Coordinate with site personnel and external contractors to verify project site readiness for equipment installations, including: facility utility requirements, product delivery, and safe movement of materials to the designated worksite
Maintain regular, timely communications with customers and key stakeholders regarding the status of installation projects, customer issues, and equipment issues
Perform remote service and diagnostics by phone, email, and video conferencing, to resolve external customer equipment issues; initiating escalation where appropriate
Maintain factory certification and proficiency on all servicing product lines
Generate revenue growth by offering solutions aligned with the service portfolio
Complete service-related administrative duties in a thorough and timely manner, including: service work orders, expense reports, preventative maintenance and installation documentation, site and service documentation, and other related paperwork