Field Service Technician - Pharmaceuticals
SYNTEGON•New Hope, MN
•Onsite
About The Position
Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon Pharmaceutical products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology.
Requirements
- 2-year Packaging Machinery degree and 2 years of experience working on Packaging Equipment OR 5 years overall experience in repair and maintenance of capital equipment.
- 2-years’ experience working directly with Customers
- Ability to travel 80% of the time Domestically and Internationally.
Nice To Haves
- BS in Electrical Engineering.
- Experience in the packaging industry.
- Proficiency in operating controls, and prior work experience in repair/maintenance of control systems, such as servo drives, HMI's and programmable controllers.
- Demonstrated advanced mechanical, electrical and software skills. systems of equipment (Allen Bradley, Siemens, PLC, PMAC, etc.)
- Ability to support various software control platforms for complete packaging lines.
- Experience with cGMP and GAMP requirements in the Pharmaceutical Industry.
- Strong customer service focus with ability to assure customer confidence in the operation of equipment.
- German-speaking skills a plus .
Responsibilities
- Provide turnkey support for start-up, IQ, OQ, and PQ validation testing on new machine installations.
- Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.
- Coordinate development activities and upgrades related to updating and improving machine functionality.
- Provide support to Customers, Customer Service department and Sales department as required
- Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training.
Benefits
- Health insurance (Medical, Dental, Vision, and Prescription from day one)
- 401(k) with generous Company Match
- Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
- Education Assistance Program
- Paid Time Off
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
