Field Service Technician (Networking / IoT)

Wavetronix•Springville, UT

1d•Onsite

About The Position

Wavetronix, a leader in radar-based vehicle detection, is seeking a Field Service Technician (Networking / IoT) to support engineering development, testing, and validation of connected roadway systems. This role, also known internally as a Quality Assurance manager, will be a Full Time onsite position at our HQ campus. The systems involve roadside and cabinet-based technologies like radar sensors, cameras, communication devices, power supplies, and surge protection equipment. The primary focus is maintaining and supporting internal test sites and development infrastructure where these systems are installed, configured, and evaluated in real-world environments. The role enables product development by ensuring reliable field systems for designing, validating, and improving new products. The ideal candidate will possess strong technical troubleshooting skills, be comfortable working independently in both field and office settings, and be capable of managing physical systems, networking, and device configuration. This individual will collaborate closely with engineering and product teams across multiple projects, prioritizing and executing field-related tasks to ensure the reliability and effectiveness of systems used for development and testing. The role involves travel to clients and intersections in the region approximately once a week. When not traveling, the individual will be required to be onsite at the Springville office.

Requirements

Bachelor’s degree in a technical field plus 10 years of experience in Quality Assurance, with a strong track record of leading QA teams and managing comprehensive QA programs OR 15+ years of progressive experience in Quality Assurance, including demonstrated leadership of QA teams and ownership of end-to-end QA programs.
Experience installing, configuring, or maintaining electronic or networked systems in the field.
Basic understanding of IP networking (static vs DHCP, subnets, connectivity troubleshooting).
Experience terminating and testing Ethernet or low-voltage cabling.
Ability to troubleshoot hardware, software, and networking issues in real-world environments.
Comfortable working independently for extended periods with minimal supervision.
Strong mechanical aptitude (drilling, mounting equipment, working with tools).
Ability to work outdoors in varying weather conditions.
Ability to climb ladders and perform pole-mounted installations.
Strong organizational and documentation skills.
Valid driver’s license.

Nice To Haves

Experience with cellular modems, routers, or managed network switches.
Familiarity with firmware updates and device configuration interfaces.
Experience working in industrial panels, control systems, or telecom environments.
Ability to read wiring diagrams and system layouts.
Experience supporting IoT or cloud-connected devices.
Basic familiarity with Linux or command-line tools.
Experience maintaining or configuring mobile or portable test systems.
Experience in industries such as telecommunications, industrial controls, security systems, AV systems, or similar technical field environments is strongly preferred.
Industry certifications (e.g., networking, cabling, or manufacturer-specific certifications) are a plus but not required.

Responsibilities

Independently maintain assigned test sites used for engineering development, ensuring high uptime and reliability.
Diagnose and resolve common hardware, networking, and configuration issues without requiring engineering intervention.
Successfully perform field installations including device mounting, cabling, and system configuration.
Maintain accurate documentation of site configurations, issues, and changes.
Demonstrate the ability to configure and maintain mobile test platforms (test vehicles) used for development and validation.
Build strong working relationships with engineering and product teams and prioritize work across multiple projects.
Be the primary owner of test site reliability, minimizing downtime and proactively addressing issues before escalation.
Significantly reduce the need for engineering teams to engage in field troubleshooting and maintenance activities.
Independently plan and execute site maintenance and upgrade efforts based on engineering priorities.
Own the readiness, configuration, and effectiveness of mobile test platforms as reliable, repeatable testing environments.
Identify recurring field issues and provide clear, actionable feedback to engineering to improve system robustness.
Contribute to improving field processes, installation practices, and system validation approaches.
Maintain and troubleshoot internal field test systems used for engineering development.
Execute installation and commissioning of devices and supporting infrastructure at test locations.
Own the configuration, setup, and readiness of company vehicles equipped for field testing.
Diagnose and resolve issues across hardware, networking, and configuration layers.
Work with engineering and product teams to prioritize and execute field-related work.