Field Service Technician - Medical Equipment Delivery & Support

Pavago•Denver, CO

34d•Onsite

About The Position

Pavago is hiring a Field Service Technician (FST) to support healthcare providers by delivering, installing, servicing, and maintaining specialty medical equipment across an assigned service area. The FST plays a vital role in ensuring healthcare facilities have reliable access to the equipment they need to deliver exceptional patient care. Responsibilities include equipment deliveries, pickups, troubleshooting, warehouse organization, inventory management, and maintaining accurate operational records. This role serves as the face of the company in the field, providing dependable service while ensuring equipment is properly maintained and ready for use. This is an excellent opportunity for individuals who are dependable, organized, enjoy working independently, and take pride in providing outstanding customer service.

Requirements

Must be 21 years of age or older.
Minimum 6 months of experience driving a 10-foot cargo van or similar vehicle.
Valid driver’s license with a clean driving record.
Motor Vehicle Record (MVR) with no major violations and no more than two minor violations.
Ability to work independently with minimal supervision.
Strong customer service and communication skills.
Basic proficiency with Microsoft Office.
Comfortable using smartphones and mobile applications.
Excellent organizational and time-management skills.
Professional appearance and dependable work ethic.
Flexible schedule for overtime, weekends, holidays, and on-call responsibilities.
Ability to occasionally lift and move up to 75 lbs.
Ability to regularly lift 25 lbs.
Comfortable working in hot and cold environments.
Ability to drive for extended periods throughout the workday.
Physically capable of loading, unloading, and setting up equipment.

Nice To Haves

Clinical or healthcare experience.
Experience working with medical or respiratory equipment.
Previous field service, delivery, or logistics experience within healthcare environments.

Responsibilities

Deliver, install, pick up, and troubleshoot specialty medical and respiratory equipment.
Travel throughout the assigned service area using a company-provided vehicle.
Ensure equipment is delivered safely, accurately, and on schedule.
Respond to service requests professionally while providing exceptional customer service.
Support healthcare facilities by ensuring equipment remains operational and ready for use.
Inspect, clean, maintain, and organize medical equipment.
Maintain a clean, safe, and organized warehouse/storage facility.
Prepare equipment for future deliveries and customer use.
Monitor inventory and maintain operational readiness.
Follow company standards for equipment handling and maintenance.
Record customer orders and equipment movement accurately.
Maintain timely reporting of deliveries, pickups, inventory, and service activities.
Track vehicle usage, equipment data, and operational updates using company systems.
Support purchase order processing and inventory documentation.
Utilize company mobile devices and applications for reporting.
Represent the company professionally during every customer interaction.
Build positive relationships with healthcare providers and facility staff.
Follow company policies, safety procedures, and service standards.
Support on-call and emergency deliveries when required.
Contribute to efficient day-to-day field operations.