Field Service Technician/Mechanic

The Raymond Corporation•Tuscaloosa, AL

7h•Onsite

About The Position

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world, specializing in turnkey solutions for warehouses, distribution centers, and manufacturers. Our Field Technicians are crucial to our outstanding reputation in the material handling industry. They expertly service lift trucks and vehicles and are often the main point of contact for our customers. We invest heavily in the hiring, training, and continued development of our technicians. Whether you're an experienced mechanic or interested in a career change, we can help you advance.

Requirements

All potential hires are subject to pre-employment checks including background checks, drug screenings, and motor vehicle record checks.
Must have and maintain a valid driver's license with a clean driving record.
High school diploma or equivalent is required.
Possess a solid understanding of mechanical, electrical, hydraulics, and electronic systems.
Ability to read schematics and technical manuals.

Nice To Haves

1-3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation is preferred.
Interpersonal Skills: Communicate effectively and courteously with customers, ensuring their needs are understood. Ability to simplify technical concepts for non-technical individuals.
Problem-Solving: Analyze issues promptly, identifying root causes and implementing solutions to minimize downtime.
Attention to Detail: Ensure accuracy in work completion to maintain equipment safety and efficiency.
Time Management: Prioritize tasks efficiently to meet deadlines and promptly respond to customer requests.
Industry Awareness: Stay updated on industry advancements and product availability to make informed recommendations.
Equipment Operation: Safely operate various tools and equipment used in maintenance and repair work, ensuring efficiency and safety.
Physical Stamina: Perform manual labor, lift heavy equipment, and work in diverse environments effectively.

Responsibilities

Identifying and diagnosing electro-mechanical problems with equipment, and performing installations and repairs.
Interacting directly with customers to understand concerns, recommend actions, and ensure satisfaction.
Maintaining a professional demeanor and representing the company positively through superior customer service.
Executing repairs efficiently and effectively, addressing analyzed situations promptly and professionally.
Performing scheduled maintenance tasks on equipment for contracted customers according to company policies and procedures, and proactively addressing necessary repairs.
Keeping track of parts and supplies inventory in the service van.
Ensuring the service van is properly maintained and stocked with necessary equipment and supplies.
Adhering to customer safety and housekeeping guidelines when performing repairs at customer sites.
Performing any other duties as assigned or required to support the company's overall operations and objectives.

Benefits

Medical, Dental and Vision Insurance
Prescription Drug Plan
Company-paid Disability, Life and AD&D Insurance
401(k) plan with company match and profit sharing
Flexible Spending Accounts
Health Savings Account
Dependent Care Account
Critical Illness
Legal Services
Identity Theft Protection
Pet Insurance
Paid Time Off
Employee Assistance Program
Tuition Reimbursement
Milestone & Anniversary Gifts
Philanthropy/ Corporate Contributions
Associate Giving Fund
Discount Programs
Company-Provided Vehicle (take-home Service Van with fuel card and maintenance coverage)
Comprehensive Tool Kit
Annual Uniform & Boot Allowance
Comprehensive training programs (classroom and shop)
Paid On the Job Training
Opportunity for Increased Income (uncapped overtime hours)
Career Growth and Advancement (internal mobility, mentorship programs, leadership development initiatives)
Company-sponsored social events and team-building activities
Employee recognition program