Field Service Technician/Mechanic

The Raymond Corporation•New Bern, NC

8d•Onsite

About The Position

Carolina Handling, a Raymond Dealer, is a large automation systems integrator specializing in turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings help customers move material faster and more efficiently through automation equipment and technologies. Field Technicians are crucial to our outstanding reputation in the material handling industry. They expertly service lift trucks and vehicles and are often the main point of contact for our customers. We invest heavily in the hiring, training, and continued development of our field technicians. Whether you are an experienced mechanic or looking to change career paths, we can help you advance.

Requirements

All potential hires are subject to pre-employment checks including background checks, drug screenings, and motor vehicle record checks.
Must have and maintain a valid driver's license with a clean driving record.
High school diploma or equivalent is required.
1-3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation is preferred.
Solid understanding of mechanical, electrical, hydraulics, and electronic systems.
Ability to read schematics and technical manuals.

Nice To Haves

Interpersonal Skills: Communicate effectively and courteously with customers, simplifying technical concepts for non-technical individuals.
Problem-Solving: Analyze issues promptly, identifying root causes and implementing solutions to minimize downtime.
Attention to Detail: Ensure accuracy in work completion to maintain equipment safety and efficiency.
Time Management: Prioritize tasks efficiently to meet deadlines and promptly respond to customer requests.
Industry Awareness: Stay updated on industry advancements and product availability.
Equipment Operation: Safely operate various tools and equipment.
Physical Stamina: Perform manual labor, lift heavy equipment, and work in diverse environments effectively.

Responsibilities

Troubleshooting: Identifying and diagnosing electro-mechanical problems with equipment, performing installations and repairs.
Customer Interaction: Interacting directly with customers to understand concerns, recommend actions, and ensure satisfaction.
Professionalism: Maintaining a professional demeanor and representing the company positively through superior customer service.
Repair Work: Executing repairs efficiently and effectively, addressing analyzed situations promptly and professionally.
Scheduled Maintenance: Performing scheduled maintenance on equipment for contracted customers according to company policies and proactively addressing necessary repairs.
Inventory Management: Keeping track of parts and supplies inventory in the service van.
Van Maintenance: Ensuring the service van is properly maintained and stocked with necessary equipment and supplies.
Safety Compliance: Adhering to customer safety and housekeeping guidelines, prioritizing safety.
Perform any other duties as assigned or required to support the company's overall operations and objectives.

Benefits

Medical, Dental and Vision Insurance, Prescription Drug Plan.
Company-paid Disability, Life and AD&D Insurance.
401(k) plan with company match and profit sharing.
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
Paid Time Off.
Employee Assistance Program.
Tuition Reimbursement.
Milestone & Anniversary Gifts.
Philanthropy/ Corporate Contributions.
Associate Giving Fund.
Discount Programs.
Company-Provided Vehicle: Take-home Service Van, including fuel card and maintenance coverage, equipped with tools, equipment, parts, and supplies.
Comprehensive Tool Kit.
Annual Uniform & Boot Allowance.
Comprehensive training programs (classroom and shop).
Paid On the Job Training.
Opportunity for Increased Income with uncapped overtime hours.
Career Growth and Advancement opportunities (internal mobility, mentorship, leadership development).
Company-sponsored social events and team-building activities.
Employee recognition program.