Field Service Technician/Mechanic

The Raymond Corporation•Tuscaloosa, AL

10d•Onsite

About The Position

Carolina Handling, a Raymond Dealer, is a leading automation systems integrator specializing in turnkey solutions for warehouses, distribution centers, and manufacturers. Our Field Technicians are crucial to our outstanding reputation in the material handling industry. They not only service lift trucks and vehicles but also serve as the primary point of contact for our customers. We invest heavily in the hiring, training, and continued development of our technicians, supporting both experienced mechanics and those looking to change career paths.

Requirements

All potential hires are subject to pre-employment checks including background checks, drug screenings, and motor vehicle record checks.
Must have and maintain a valid driver's license with a clean driving record.
High school diploma or equivalent is required.
1-3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation is preferred.
Possess a solid understanding of mechanical, electrical, hydraulics, and electronic systems.
Ability to read schematics and technical manuals.

Nice To Haves

Interpersonal Skills: Communicate effectively and courteously with customers, ensuring their needs are understood. Ability to simplify technical concepts for non-technical individuals.
Problem-Solving: Analyze issues promptly, identifying root causes and implementing solutions to minimize downtime.
Attention to Detail: Ensure accuracy in work completion to maintain equipment safety and efficiency.
Time Management: Prioritize tasks efficiently to meet deadlines and promptly respond to customer requests.
Industry Awareness: Stay updated on industry advancements and product availability to make informed recommendations.
Equipment Operation: Safely operate various tools and equipment used in maintenance and repair work, ensuring efficiency and safety.
Physical Stamina: Perform manual labor, lift heavy equipment, and work in diverse environments effectively.

Responsibilities

Identifying and diagnosing electro-mechanical problems with equipment, and performing installations and repairs.
Interacting directly with customers to understand concerns, recommend actions, and ensure satisfaction.
Maintaining a professional demeanor and representing the company positively through superior customer service.
Executing repairs efficiently and effectively, addressing analyzed situations promptly and professionally.
Performing scheduled maintenance tasks on equipment for contracted customers according to company policies and procedures, and proactively addressing necessary repairs.
Keeping track of parts and supplies inventory in the service van.
Ensuring the service van is properly maintained and stocked with necessary equipment and supplies.
Adhering to customer safety and housekeeping guidelines when performing repairs at customer sites.
Performing any other duties as assigned or required to support the company's overall operations and objectives.

Benefits

Medical, Dental and Vision Insurance, Prescription Drug Plan.
Company-paid Disability, Life and AD&D Insurance.
401(k) plan with company match and profit sharing.
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
Paid Time Off.
Employee Assistance Program.
Tuition Reimbursement.
Milestone & Anniversary Gifts.
Philanthropy/ Corporate Contributions.
Associate Giving Fund.
Discount Programs.
Company-Provided Vehicle: Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.
Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.
Annual Uniform & Boot Allowance.
Growth and Development: Comprehensive training programs, both in the classroom and in the shop.
Paid On the Job Training.
Opportunity for Increased Income: With uncapped overtime hours.
Career Growth and Advancement: Opportunities for internal mobility, mentorship programs, and leadership development initiatives.
Company-sponsored social events and team-building activities.
Employee recognition program.