Field Service Technician - Level II (Fire Alarm)

ORR Protection•Canton, GA

8d•Remote

About The Position

Field Service Technician - Level II (Fire Alarm) ABOUT ORR ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we’ve built our reputation by serving organizations in mission-critical environments—where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people. Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you’re part of a team dedicated to protecting what matters most, while building a career you can be proud of. Learn more about our company culture here. JOB SUMMARY As a Field Service Technician, you will work with some of the largest and most successful companies in the world and will receive top notch training on industry-leading fire alarm systems and fire suppression equipment. This is your chance to join a company where you will be appreciated and will be a member of an elite team covering the Canton, GA area. Our level 2 Techs perform inspections and testing on both fire alarm and clean-agent fire suppression systems and assist with installation. This position will work-from-home and be a remote reporting role.

Requirements

High school diploma or equivalent, required.
Two years’ experience servicing fire alarm and special hazard fire suppression systems, required.
Experience reading blue prints, required.
Module level trouble shooting experience, required.
Knowledge of Microsoft Office and standard internet usage.
Strong time management skills.
Capable of using Windows-based software as well as mobile iPad applications.
Excellent verbal and written communication skills.
Organized and detail-orientated.
Strong critical thinking and problem solving skills.
Self-directed with the ability to work autonomously.
Demonstrated customer service mindset.

Nice To Haves

Associate degree in electronics or related field, preferred.
NICET (Fire Alarm / Special Hazard) certification, preferred.
Experience with the following manufacturers: Kidde, Fenwal, Notifier, Fike, FCI, preferred.

Responsibilities

Contact customers to set up service.
Perform inspection and testing tasks on fire alarm and fire suppression systems according to OPS work instructions.
Record inspection and test results in the company’s electronic inspection program.
Respond to emergency service requests and take appropriate action.
Perform trouble shooting, repair and replacement of system equipment.
Oversee OPS personnel in coordination of service activities.
Review inspection and test results with the customer.
Conduct training with customer on the functionality of the fire system.
Assist in installation and commissioning tasks with supervision.
Other duties as assigned.