Field Service Technician - Laboratory Equipment

Metrohm Usa•Columbus, OH

11d•Remote

About The Position

Metrohm USA is seeking an entry-level Field Service Technician to support customers throughout the Greenville, South Carolina region. This field-based position is ideal for a technically minded individual who enjoys hands-on work, solving problems, and building strong customer relationships. As a Field Service Technician, you will perform preventative maintenance and basic service on Metrohm laboratory instrumentation while providing outstanding customer support both on-site and remotely. We are looking for someone with a positive attitude, strong customer focus, and a willingness to learn. We will provide the training and resources needed to help you succeed.

Requirements

Strong mechanical aptitude and troubleshooting skills.
Ability to test, diagnose, and repair technical equipment.
Excellent organizational and time-management skills.
Strong customer service and communication skills.
Ability to work independently while collaborating effectively with internal teams.
Valid driver's license and ability to travel throughout the assigned territory.

Nice To Haves

Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field.
Laboratory experience, including familiarity with laboratory equipment and practices.
Previous technical service, maintenance, or field service experience.
Experience traveling for work.

Responsibilities

Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
Troubleshoot and repair instrumentation issues as needed.
Provide technical support to customers in person, by phone, email, and Microsoft Teams.
Document service activities and maintain service records.
Build and maintain positive relationships with customers and internal partners.
Effectively manage and prioritize service requests across a large geographic territory.
Attend training programs at Metrohm USA headquarters in Tampa, Florida.