Field Service Technician-Kitchen Equipment

Palm Aire Professional Services•Doral, FL

5d•$60 - $80•Onsite

About The Position

A leading manufacturer of commercial kitchen equipment (HORECA) is seeking a Bilingual Field Service Technician to join our team in Miami, FL. This role serves as the primary point of contact for U.S. service-related inquiries, managing service calls from intake to resolution. Responsibilities include remote troubleshooting of equipment issues, dispatching third-party technicians, and maintaining accurate service records. The position also involves supporting warranty claims, coordinating spare parts, and training customers and partners. A key aspect of the role is identifying recurring technical issues and providing feedback to product and engineering teams.

Requirements

Bilingual in English and Spanish (required)
Experience servicing commercial equipment, HVAC, foodservice, or industrial equipment
Strong electrical and mechanical troubleshooting skills
Excellent customer service and communication skills
Ability and willingness to travel throughout the United States and Canada

Responsibilities

Act as the primary point of contact for all U.S. service-related inquiries (phone, email, CRM/ticketing system)
Register, track, and manage all service calls from intake through resolution
Troubleshoot equipment issues remotely (electrical, mechanical, basic refrigeration/thermal systems)
Dispatch and coordinate third-party service technicians across the U.S.
Prioritize and escalate critical issues to internal engineering or product teams
Maintain accurate service records, reports, and KPIs (response time, resolution time, repeat issues)
Develop and improve service processes, workflows, and documentation
Support warranty claim validation and spare parts coordination
Train customers, distributors, and service partners on basic troubleshooting and product use
Identify recurring technical issues and provide feedback to product/engineering teams