Field Service Technician – IT
Computer Task Group, Inc•Tolleson, AZ
•Onsite
About The Position
CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Field Service Technician – IT, to provide onsite technical support in a fast-paced production environment. This role is responsible for troubleshooting desktop, laptop, printer, network, and software issues while supporting Windows 11, Microsoft 365, Active Directory, Cisco VPN, Citrix, and ServiceNow. The ideal candidate has strong technical troubleshooting abilities, excellent customer service skills, and experience providing hands-on IT support.
Requirements
- 1+ year of hardware support experience.
- 1+ year of customer-facing, onsite IT support experience.
- Experience supporting Windows 11 and Microsoft 365.
- Working knowledge of Active Directory administration.
- Strong troubleshooting, communication, and organizational skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Ability to lift equipment weighing up to 40 pounds.
Nice To Haves
- Experience using ServiceNow or similar ITSM ticketing systems.
- Experience with Cisco VPN, Citrix, LogMeIn, and device imaging.
- Experience supporting printers, IP telephony, and conference room technology.
- CompTIA ITF+
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- CompTIA Cloud+
- CompTIA Mobility+
Responsibilities
- Provide onsite support for desktops, laptops, printers, mobile devices, IP phones, and conference room technology.
- Troubleshoot hardware, software, operating system, and network connectivity issues.
- Support Windows 11, Microsoft 365, and Active Directory environments.
- Resolve Cisco VPN, Citrix, and remote access issues.
- Image, deploy, and configure computers using USB and PXE methods.
- Maintain IT asset inventory and documentation.
- Manage incidents and service requests using ServiceNow.
- Coordinate hardware installations, deployments, and replacements.
- Assist with IT projects and Smart Hands support.
- Deliver exceptional customer service while meeting established SLAs.
Benefits
- W2 contract assignment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
