Field Service Technician - Separation Equipment (Madison, WI)
About The Position
Separators, Inc. is North America's leading independent service provider specializing in the repair, service, and remanufacturing of industrial centrifuge equipment (Alfa Laval, Tetra Pak, GEA). They support food and dairy manufacturers by keeping their critical production equipment running safely and efficiently. The company is service-first, invests in its people, values teamwork, and focuses on doing the job the right way. They are seeking a Field Service Technician to support industrial centrifuge equipment at customer facilities, primarily in the dairy and food processing industries. This is a hands-on, mechanical, customer-facing role with extensive travel and strong growth opportunities. No centrifuge experience is required, and technicians with strong mechanical aptitude and transferable field or industrial skills are encouraged to apply.
Requirements
- High school diploma or GED
- Strong mechanical aptitude and hand-tool experience
- Ability to troubleshoot and solve problems independently
- Strong customer service and communication skills
- Basic computer skills (reports, email, documentation)
- Ability to travel up to ~75%
- Availability for scheduled weekend and after-hours rotation
Nice To Haves
- Trade school or technical training
- Experience in industrial or manufacturing environments
Responsibilities
- Perform scheduled maintenance, diagnostics, and repairs on industrial centrifuges
- Troubleshoot mechanical and process-related issues
- Provide onsite technical support and customer training
- Ensure all work is completed safely and according to customer and company standards
- Communicate job status, parts needs, and recommendations to customers
- Complete accurate service reports and documentation
- Follow up with customers after service to confirm proper operation
- Participate in rotating after-hours and weekend service support
- Travel to customer sites across the Midwest
Benefits
- Competitive hourly pay with overtime and travel time
- Health insurance with HSA option
- Dental and vision insurance
- 401(k) with employer match
- Paid vacation, sick time, and holidays
- Life and disability insurance
- Employee Assistance Program (EAP)
- Wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
