Field Service Technician III

ITW

2d•$38 - $48•Onsite

About The Position

The Field Service Engineer III (FSE III) is a senior-level role responsible for leading complex field service operations, supporting key customer accounts, and mentoring junior engineers. This position combines advanced technical expertise with team leadership to ensure successful installation, maintenance, and repair of capital equipment. The FSE III plays a critical role in driving service excellence, improving processes, and delivering a high level of customer satisfaction in a fast-paced, field-based environment.

Requirements

Present a positive image projection and interface to Service Group.
Supervise and technical support to others junior FSEs.
Create a collaborative, can-do, results-oriented working environment within the team.
Professionalism in appearance and manner. (set examples for FSE I/II)
Competence and high-level service delivery.
Team overseeing and organization. I.E. – Documentation is timely and accurate; PMs are current and quality for FSE Group; Calibration Jigs inventory maintenance.
Care of Company’s assets, tools, laptop, cell phone, etc.
Teamwork with Sales and peers.
FSE III typically requires 7 - 10 years of related experience.
Valid U.S. Driver’s License
Valid U.S. passport

Nice To Haves

AA/AS Degree preferred; 7 years mechanical, electromechanical equipment repair experience in the Surface Mount Technology industry sufficient in lieu of degree.

Responsibilities

Serve as the technical expert for diagnosing and resolving complex equipment issues
Provide guidance, mentorship, and support to junior Field Service Engineers
Assist with training and onboarding of new team members
Lead installation and configuration of advanced equipment at customer sites
Perform routine maintenance, troubleshooting, and emergency repairs
Ensure all work meets company standards and customer specifications
Deliver high-quality customer service and technical support
Conduct on-site training and provide system guidance to end users
Build strong relationships with customers to support long-term success
Plan, schedule, and execute field service projects
Manage resources and timelines to ensure on-time completion
Maintain accurate service documentation, reports, and equipment records
Ensure adherence to company policies, safety standards, and industry regulations
Identify and implement process improvements to enhance service efficiency and quality
Support inventory management of tools, parts, and calibration equipment