Field Service Technician III (Travel Required)

EnerSys Delaware Inc. • Denver, CO

1d • $28 - $36 • Onsite

About The Position

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

This position requires advanced field service expertise, providing expert-level technical support to customers including installation, commissioning, maintenance, and repair of complex battery equipment and power systems. The role involves diagnosing and troubleshooting intricate technical issues, performing preventative maintenance, system upgrades, and performance optimization. A key aspect is building and maintaining strong customer relationships, acting as a trusted advisor, and ensuring safety and compliance with all company and regulatory standards. The technician will also train and mentor junior technicians, lead small-scale field service projects, and meticulously document all service activities and prepare reports. The role requires a technical degree or equivalent certification, 3+ years of experience in the battery and power systems industry, and proficiency in relevant technical skills and tools.

Requirements

• Technical degree or equivalent certification in a relevant field (e.g., electrical engineering, electronics technology).
• 3+ years of proven experience as a Field Service Technician, demonstrating progressive responsibility and technical expertise in the battery and power systems industry.
• In-depth knowledge of battery technologies, UPS systems, power distribution equipment, and related systems.
• Advanced troubleshooting and diagnostic skills, including the ability to interpret schematics, wiring diagrams, and technical manuals.
• Proficiency in using specialized tools and test equipment.
• Excellent communication, interpersonal, and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Valid driver's license with a clean driving record.
• Willingness to travel and work flexible hours as needed.
• Must be able and willing to do overnight travel.
• Must be able and willing to operate a forklift.
• Must be able to pass the company’s driving requirements.
• Must be able to differentiate colors.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time.
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to work overtime.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

Nice To Haves

• Certain vehicles may also require a specific drivers license and have additional driving requirements.

Responsibilities

• Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
• Diagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools.
• Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
• Proactively identify potential issues and implement preventative measures to avoid costly downtime.
• Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
• Effectively communicate technical information to customers in a clear and understandable manner.
• Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.
• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Demonstrate safe work procedures when using hand and power tools.
• Complete all required safety and compliance training.
• Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development.
• Provide technical guidance and support to colleagues, contributing to the overall success of the team.
• Lead and manage small-scale field service projects, ensuring timely completion and adherence to project specifications.
• Coordinate with internal teams and external vendors to ensure seamless project execution.
• Meticulously document all service activities, including maintenance records, repair logs, and customer interactions.
• Prepare detailed technical reports and presentations for internal and external stakeholders.
• Analyze performance data and identify trends to improve service delivery and efficiency.

Benefits

• Paid time off plus paid holidays
• Medical/dental/vision insurance plan
• Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
• 401K plan
• Competitive salary and comprehensive benefits package, including health insurance, paid time off, and retirement plan.
• Opportunities for continuous learning and professional development.
• A collaborative and supportive work environment where your contributions are valued.
• Company vehicle, tools, and technology provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree