Field Service Technician III

LB Foster•Dublin, OH

10d•Onsite

About The Position

Field Service Technician III (FST3) is a safety critical position and is responsible for leading the manufacture, installation, troubleshooting, and repair of all LB Foster wayside equipment (WILD, Rockfall, Flood Monitoring), ensuring uninterrupted system performance and The Association of American Railroads (AAR) WABL compliance. The FST3 will interact directly with our customers on site, and LB Foster teams: Engineering, Project Management and Operations. The FST3 will be required to travel extensively to support our customers’ equipment primarily in the US and Canada, but occasionally overseas.

Requirements

3+ years prior field service experience required
Mechanical, electrical, or electronic experience required
1-3 years Railroad or trade experience in communications & signals
High School Diploma/GED required, Associates or Bachelor’s preferred
US Passport or ability to be granted a US Passport
Valid Driver’s license and clean driving record
Traveling up to 75%
Safety Critical Position – able to pass pre-employment and random drug screenings
Previous exposure to work environments that necessitate the use of PPE
On-Track ability: Obtain and maintain E-Rail Safe and Railroad specific RWP certificates
Obtain and maintain CPR/First Aid certificate
Work one-on-one with customers
Work in a small team
Electrical Ability: Knowledge of Electricity/Electronics
Read and understand electronic drawings
Solder electronics as per best practice and/or standard
Electronic Static Discharge (ESD) safe practices
Troubleshoot electronic systems
Computer Literacy Knowledge: Microsoft Office Suite: Outlook, Word, Excel, Power Point, Teams.
Linux operating system
Internet Protocol (IP) Communications, knowledge of Secure Shell (SSH), Secure File Transport Protocol (SFTP), Domain Name Service (DNS), Network Time Protocol (NTP)
Serial communications using Hyperterm, Zoc, or Putty, etc.
Travel Ability: Drive a minimum of 7hrs per day
Renting a vehicle
Travel by air
Physical Ability: Pass physical exam
Lift 60lb regularly, on occasion up to 100lb
Shoveling, digging, sledgehammering as required
Use an assortment of power and hand tools, grinders, reciprocating saw, hammers, chisels, wrenches, impact drivers, drills, etc.
Sit or stand for long periods of time while working
Competencies: Collaboration and Communication
Work Ethic and Self Starting
Productivity and Continuous Improvement
Customer Focus
Advanced Problem-Solving Skills, Adaptability, and Attention to Detail
Accountability

Responsibilities

Perform and authorize the completion, installation, commissioning, maintenance, calibration and upkeep of our customers’ WILDs and other LB Foster wayside equipment on our customer railroads domestically and internationally.
Adhering to all safety, installation standards, and/or best practices.
Preparing the rail by drilling through the neutral axis of the rail
Grinding and polishing the rail to ensure a flat surface void of raised and/or indented lettering
Precision welding to place gages using Salient’s proprietary welder
Applying sealant to gages to prevent water ingress
Soldering wires on PCBs and tag readers
Utilizing specialized and proprietary tools to calibrate systems
Operating mega-ohm meter and multimeter for quality checks
Utilizing a wide range of power and hand tools to install and repair sites
Using Linux interface for commissioning, calibration and diagnosis
Assemble and test complex electronic assemblies as per documented work instructions
Follow all company ISO Quality processes, procedures, and best practices.
Report all travel expenses and supply timely expense reports as per company policy.
Travel extensively throughout North America and occasionally overseas.
Weekend and/or holiday work as necessary.
Overtime work as necessary.
Must be able and willing to understand and apply safety rules, practice safe work habits, identify safety risks, and avoid potentially risky behaviors and situations.
Working safely outdoors in all weather conditions, on uneven ground, and live tracks.
Safe operation, maintenance, and upkeep of company issued tools.
Promote and uphold a strong safety culture in compliance with company and railroad standards
Operate company vehicles in the performance of duties.
Plan and coordinate travel logistics (air, rental, lodging, and site scheduling) to meet assigned timelines
Assist Operations Manager with customer communications, scheduling, and coordination of field service itineraries
Lead and mentor fellow field technicians to improve performance and technical skill development
Develop work instructions to support future operations and knowledge transfer
Act as a primary liaison between field technicians, management, and customers to support operational efficiency.
Identify operational issues, recommend improvements, and execute solutions across departments to drive efficiency and performance
Assign and delegate tasks to personnel based on workload, skill set, and operational priorities.
Serve as the primary point of contact with customers, addressing inquiries and coordinating on-site service needs
Document field activities, system performance, and service outcomes to support continuous improvement
Maintain accurate trip reports and site records.
Create and review calibration documentation for customers and internal records
Other tasks and projects as assigned.