Field Service Technician II

Sugar Hollow Solar•Asheville, NC

5d•Onsite

About The Position

At Sugar Hollow Solar, we are fueled by the belief that humans can flourish on this planet in an ecologically sustainable way, and the pathway to get there starts with abundant clean energy! Based out of Asheville, NC, Sugar Hollow Solar offers energy solutions for homes, farms, small businesses and other commercial properties by designing and installing solar electric systems (rooftop or ground-mounted), battery backup systems and EV charger stations, as well as, systems maintenance. Sugar Hollow Solar has grown into Western North Carolina's largest solar installer, having completed over 900 installations with an unwavering commitment to quality and integrity. Our mission is to preserve this beautiful planet for ourselves and future generations by transitioning our community to clean, renewable energy, using business as a positive force for change! Sugar Hollow Solar is hiring a brand new Field Service Technician II! The Field Service Technician II at Sugar Hollow Solar is a field-based role responsible for maintaining residential and commercial solar PV system performance through preventative maintenance, basic troubleshooting and minor electrical repairs. This position interprets system data to identify issues, completes component replacements using established procedures and documents and communicates service findings. The Technician II follows all OSHA and company safety standards, supports Field Service Technician I team members and represents Sugar Hollow Solar professionally when interacting with customers and stakeholders. Our ideal candidate is an exceptional technically proficient problem-solver, detail oriented with a strong commitment to safety, has a track record of effective communication, is detail oriented and believes in the power of renewable energy!

Requirements

High School Diploma or equivalent-required
Valid driver’s license with safe driving record-required
Minimum of two years’ experience with renewable energy, construction, roofing, electrical or related field-required
Demonstrated experience with rooftop work and safe access practices
Solid understanding of solar energy systems
Basic electrical knowledge and troubleshooting capability required
Ability to perform basic system diagnostics and identify common issues
Familiarity with electrical components, wiring and safe repair practices
Ability to read and interpret basic plans, diagrams or system layouts
Ability to work independently while knowing when to escalate issues
Proficient with mobile devices, service software and monitoring platforms
Strong attention to detail
Desire to create quality work and the desire to grow
Ability to take direction and follow protocol
Strong problem-solving abilities
Ability to always follow safety procedures and standardized maintenance practices
Excellent communication skills
Dependable and self-motivated, able to complete tasks, even with minimal supervision
A team-oriented and strong work ethic mindset

Responsibilities

Performs routine cleaning of residential and commercial solar panels to maintain energy production and system efficiency
Performs preventative maintenance on Sugar Hollow Solar signature solar systems
Conducts basic troubleshooting of solar PV systems, identifying common performance or operational issues on equipment on approved SHS Current Offerings
Interprets basic system data and monitoring platforms to support issue identification
Completes minor electrical repairs on SHS signature systems, including connector replacement, wiring adjustments and basic component fixes
Documents service work and findings accurately and communicates with appropriate team members regarding unresolved or complex issues
Removes and replaces solar modules, optimizers or other components under direction or utilizing established procedures
Adheres to all OSHA and Sugar Hollow Solar safety standards, including safe access and navigation of rooftops that includes all fall protection, PPE usage and general safe work practices
Supports Field Service Technician I in the field, providing guidance and assistance when appropriate
Represents Sugar Hollow Solar at the highest level of professionalism when interacting with stakeholders, including residential customers, commercial site contacts and internal staff