Field Service Technician II

Light & Wonder•Hollywood, FL

8d•Onsite

About The Position

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Requirements

Minimum of one to three years of experience in the assembly, testing, or troubleshooting of electronic devices
Must have valid driver’s license
Valid gaming card (or ability to obtain one)
Knowledge of mechanical assembly skills
Knowledge of electricity, basic electronics, troubleshooting, and mechanics of gaming type devices
Read schematics or wiring diagrams
Understanding and knowledge of EGMs, Coolsign, Signage, basic networking, utility, and table products

Nice To Haves

Technical/Military Training Schools are a plus

Responsibilities

Move, load, unload, and transport all L&W products to customer sites.
Install, set up, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.
Have intermediate knowledge of admin work (Customer Follow Up Email, QIR, Finding Parts, etc.).
Ability to follow detailed written and verbal instructions and technical documentation.
Working knowledge of Microsoft Office Suite and able to use the internet.
Ability to understand Light & Wonder policies and all job-related paperwork.
Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
Keep and track part inventory.
Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
Use and understand Salesforce and Zinc to manage customer tickets and questions for product support and parts.
Apply Safety Training in the field and wear PPE (Safety equipment, steel-toe shoes, hard hat, safety goggles, and gloves).
Safely use common hand tools, including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
Support other Creators on all utilities/EGM products.
Other duties as assigned.