Field Service Technician II

TechnipFMC•Minot, ND

2d•Onsite

About The Position

In this role, you will Install, repair and troubleshoots surface wellhead systems. These technicians have achieved competence, with expertise, in several of the units and have proven their ability to influence the customer in these areas. Field Service, assembly and repair of new, reman and customer property. Works independently to install new products and conduct repairs of TechnpFMC equipment insuring no rig lost time for our customers while controlling expenses and maintaining assets of TechnipFMC. Handles customer complaints in a professional manner. Maintains communication with Company Representative on issues including job procedures, spare parts requirements, function fit and critical dimension measurements. Assures all equipment, service tooling and spare parts are on location and ready to use and functions fit prior to beginning each job. Records critical dimensions to ensure assembly will work and obtains and reviews product running procedures. Provides “Project Support” as required, for all new projects which includes: attending design review for equipment and tools, reviewing installation procedures, assisting with project Factory Acceptance Tests and reviewing project training requirements for service personnel. Prepares and submits Field Service Orders and other region required reports after each job is complete. Completes a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.

Requirements

Strong mechanical aptitude.
High school diploma or GED equivalent required. Equivalent experience will be considered in lieu of education, if candidate successfully completes an aptitude and reading comprehension assessment in the pre-employment process.
Technical/vocational/or military training or related experience.
At least two years mechanical, electronic and hydraulic related experience in an oilfield equipment environment.
Valid driver’s license.
Customer service skills - communication skills, strong interpersonal and problem solving skills.
Organized and systematic with troubleshooting and problem assessment skills.
Systems oriented and highly motivated with a positive attitude.

Nice To Haves

Typically two years' experience as field service technician role with prior experience working in either hydraulics, electrical, mechanical or structural technical field or similar vocational training preferred.

Responsibilities

Install, repair and troubleshoot surface wellhead systems.
Field Service, assembly and repair of new, reman and customer property.
Install new products and conduct repairs of TechnpFMC equipment ensuring no rig lost time for customers while controlling expenses and maintaining assets of TechnipFMC.
Handle customer complaints in a professional manner.
Maintain communication with Company Representative on issues including job procedures, spare parts requirements, function fit and critical dimension measurements.
Ensure all equipment, service tooling and spare parts are on location and ready to use and function fit prior to beginning each job.
Record critical dimensions to ensure assembly will work and obtain and review product running procedures.
Provide “Project Support” for all new projects, including attending design reviews, reviewing installation procedures, assisting with project Factory Acceptance Tests, and reviewing project training requirements for service personnel.
Prepare and submit Field Service Orders and other region required reports after each job is complete.
Complete a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.
Complete Field Non-Conformance Reports (FNCR) forms as product problems are encountered.
Ensure all equipment and procedural defects are communicated back to TechnipFMC Service Management.