Field Service Technician II - MIA

Smiths Group•Miami, FL

5h•$67,600 - $91,400•Onsite

About The Position

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement. Smiths Group plc is a FTSE100, global business of around 14,600 colleagues, based in 50 countries, applying leading-edge technology to design, manufacture and deliver market-leading innovative solutions. The company values integrity, respect, ownership, customer focus, and passion. This Field Service Technician II position requires daily travel to locations in and around the Miami Metro area, including the airport, to troubleshoot, service, install (deploys), and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites. The role is responsible for meeting daily service repair needs, driving customer satisfaction, and fostering positive customer relations by communicating effectively with customers.

Requirements

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
Minimum of 3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
Excellent communications skills
Strong orientation for customer focus and teamwork
Must be responsive to all customer issues at all times
Must be willing & able to travel at short notice
Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
Excellent customer service skills and the ability to handle stressful situations
Self-motivated, reliable, and accountable individual
Possess excellent telephone skills
Must be able to lift/carry 80 lbs
Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation
Job requires full body mobility
Must be able to work safely in varied environments and around dangerous industrial equipment's
Successfully pass a federal background investigation (requires Sensitive Security Information (SSI) access and vetting via the TSA)
Comply with and ensure department compliance with Company health, safety and environmental policies
Comply with all applicable U.S. export control and security regulations

Responsibilities

Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites
Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed
Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements
Conducts follow up calls with the customer to ensure satisfaction of work
Responsible for meeting daily service repair needs and driving customer satisfaction
Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers
Installs, repairs and maintains equipment in the field; provides customer training as required
Must be able to respond to emergency and non-scheduled calls for service within established response time goals
Completes all scheduled maintenance within required deadlines
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Maintains an accurate inventory of parts and tools
Maintains currency on all technical certifications
Reviews all logs for open issues and prepares formal reports to customers as necessary
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
Looks to senior level FSTs for knowledge growth and support when needed
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements
Seeks to provide technical support to customers and other service professionals as required
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports
Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends
Exercises every available measure to control and minimize costs while maximizing revenue
Must submit expenses, time cards and other administrative tasks within the specified timelines
Comply with and ensure department compliance with Company health, safety and environmental policies
Comply with all applicable U.S. export control and security regulations
Other duties as required

Benefits

Excellent training and opportunities for career growth across the business, both locally and globally
Inclusive environment, with strong leadership and a focus on safety and wellbeing
Flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective
Competitive Business Profit Plan
Competitive benefits package
Medical insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off