Field Service Technician II
HUMAN TOUCH LLC
•$70,000 - $80,000•Onsite
About The Position
Human Touch LLC is seeking a skilled and customer-focused Field Service Technician II to support complex equipment and systems across multiple government sites. This role involves hands-on technical support, troubleshooting, installation, and customer interaction in a fast-paced environment. The ideal candidate is dependable, technically proficient, and committed to delivering high-quality service and customer satisfaction.
Requirements
- Bachelor’s degree + 6 years of relevant experience OR High School Diploma + 10 years of relevant experience
- Strong technical knowledge of: o Networked environments o Operating systems (Windows 10/11) o PC and network hardware o MacOS o Network printing environments
- Strong problem-solving and troubleshooting skills
- Ability to obtain and maintain a Public Trust clearance
Responsibilities
- Perform customer support activities including installation, modification, and repair of complex equipment and systems
- Conduct on-site installation, configuration, and testing to ensure proper functionality
- Diagnose and isolate equipment malfunctions and implement corrective actions
- Provide technical support and troubleshooting for hardware, software, and networked environments
- Deliver technical presentations and communicate system capabilities when needed
- Train customer personnel on equipment operation and maintenance procedures
- Serve as a customer-facing representative, ensuring high levels of satisfaction
- Collaborate effectively within a team-oriented, fast-paced support environment
Benefits
- Medical, Dental and Vision Coverage
- PTO
- 401(k) Matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
