Field Service Technician II

Canon U.S.A., Inc.•Roseland, NJ

2d•Onsite

About The Position

Canon USA is seeking a Field Service Technician II to provide operational, maintenance, and networking support to customers for Canon-supported products. This role involves diagnosing basic mechanical, software, network, and system failures using established procedures, and servicing and repairing designated equipment to Canon standards and specifications. The technician will maintain a working knowledge of multiple product groups, including troubleshooting and diagnostics, and will strive to meet and exceed customer demands by providing efficient, responsive, and accurate field, shop, or on-site maintenance. Responsibilities also include properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned, as well as providing direction to less experienced technicians and offering solutions for escalated technical and customer service-related problems.

Requirements

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
The ability to travel (valid driver's license and acceptable driving record necessary).
The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

Benefits

Competitive compensation
Medical
Dental
Vision
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
Transportation allowance