Field Service Technician II - CAT Rentals

Ring Power Corporation•Pinellas Park, FL

1d•Onsite

About The Position

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level. The Field Service Technician II conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations, and wears proper personal protective equipment. This role involves attending and completing required technician training, maintaining necessary tools, and diagnosing and performing designated repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The technician is expected to work neatly, constantly seeking improvements in work methods, work area, and safety standards. They will inspect components for reuse to control repair costs, complete required documentation using appropriate software, and monitor job expenses against estimates, informing the supervisor of any cost overruns. The position requires a positive approach to work, supportive conduct, and the ability to train and/or mentor others.

Requirements

High School diploma or GED
3-4 years experience
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Valid Driver License
Successfully completed all required training curriculum to be designated Service Field Tech II

Nice To Haves

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Responsibilities

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.
Attends and successfully completes required technician training classes.
Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
Inspects components to insure maximum parts are being reused to control repair costs.
Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow.
Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
Trains and/or mentors others in department.
Performs other duties as assigned.