Field Service Technician II - Fayetteville, AR

Military Spouse Corporate Career Network•Fayetville, AR

1d•Onsite

About The Position

NCR Atleos is seeking technically curious, mechanically inclined, and customer-focused Field Service Technicians. This role offers training, tools, and support for a long-term career in a customer-facing position, working with major retailers and banks. The Field Services Team delivers solutions that build long-term relationships by acting as a first line of response to customers, communicating openly and helpfully to find the right solutions. Responsibilities include organizing and triaging customer issues, and proactively addressing problems. Formal training, both virtual and in-person, is provided to enable fast learning and impact. NCR Atleos fosters a learning community with diverse individuals, new ways of thinking, and opportunities to expand capabilities, supported by dedicated teachers, mentors, and coaches. The company is committed to building a diverse community where employees feel a sense of belonging, are valued for their contributions and perspectives, and where teamwork is emphasized. This role is crucial for keeping commerce running globally and serves as an ambassador for the NCR Atleos Brand.

Requirements

Local candidate to the specific geographic area
Authorized to work in the United States
At least 19 years of age
Valid driver’s license and driving record that meets NCR Atleos fleet requirements
PC skills, basic electronic skills, and operating system familiarity
Ability to perform essential job functions without reasonable accommodation, including: Prolonged travel with several hours of driving per day, Rotating and weekend shifts, Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance, Bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software
A+ Certification, CompTIA, or Network+ (N+) Certification
One (1) or more years of related experience

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
Perform scheduled maintenance, corrective repairs, and system overhauls
Diagnose and resolve issues involving hardware, software, networking, and system configurations
Manage network faults, system access, security settings, and remote connectivity
Organize and triage customer issues, addressing problems proactively when possible
Communicate with customers in an open, helpful, and professional manner focused on resolution
Participate in virtual and hands-on training programs provided by NCR Atleos
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
Perform other related duties consistent with qualifications and business needs
May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible to minimize schedule disruptions
May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines