Field Service Technician II

Regal Rexnord•Highlands Ranch, CO

25d•$33 - $36•Remote

About The Position

The Field Service Technician will provide hands-on service and aftermarket support for customers in North America and potentially worldwide. This role involves supporting claims and quality departments and working closely with the management team based in Denver, CO. The ideal candidate is motivated, has a technical background in servicing wind turbines, is open to extended travel to customer wind farms, and possesses strong communication and organizational skills.

Requirements

Ability to do 100% travel throughout the United States.
Candidates may be based anywhere in the U.S.
Frequent domestic travel is expected.
A valid passport is required.
Competent to work on wind turbines.
Specific trainings and electrical/mechanical competencies are an asset.
Must climb wind turbines (upwards of 130m).
Excellent communication skills (verbal and written).
Ability to listen to customers' wants, needs, and expectations.
Stay on site during service visits until client releases us.
Technical understanding and background knowledge of wind turbines required.
Proficient with Microsoft Office products (Excel, Word, and PowerPoint minimum).
Customer Service skills (e.g., ability to communicate with customers promptly).
Ability to work in a team environment and share information among peers.
Ability to handle deadlines and stressful situations.
Bachelor’s degree in Electrical or Mechanical Engineering preferred, or combination of education and experience.
Or a Wind Program Graduate.
1-2 years of relevant experience.
Comfort with Heights: Must be able to climb wind turbine towers up to 300 feet and work confidently at elevated heights for extended periods.
Strength and Endurance: Ability to lift, carry, and maneuver equipment and tools weighing up to 50-75 lbs regularly. Must have the stamina to work long shifts, often in remote or outdoor environments.
Mobility and Flexibility: Must be able to bend, kneel, crouch, and reach in confined or awkward spaces. Good range of motion and physical agility are required.
Environmental Tolerance: Ability to work in varying weather conditions including extreme heat, cold, wind, and rain while wearing required safety gear.
Vision and Hearing: Adequate visual acuity (corrective lenses acceptable) and hearing ability to safely operate tools, read instruments, and communicate effectively in noisy environments.
Safety Compliance: Required to safely access, reach, and perform required tasks while using mandatory safety equipment. Must be able to wear and operate personal protective equipment (PPE), including harnesses, helmets, gloves, and fall protection systems.
Physical Fit for Tower Access: Must be able to safely ascend, descend, and work within wind turbine towers while utilizing all required fall protection and safety equipment. Candidates must be able to properly fit and use company-approved harnesses, ladders, climbing systems, and other personal protective equipment in accordance with safety standards and manufacturer specifications.
Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

Nice To Haves

Basic Safety Training (BST) certification from the Global Wind Organization (GWO).
Basic Technical Training (BTT) certification from the Global Wind Organization (GWO).
Advanced Rescue Training (ART) certification from the Global Wind Organization (GWO).
GWO certification highly preferred.
GWO Working at Heights
GWO Manual Handling
GWO Fire Awareness
GWO First Aid
GWO ART
GWO BTT
GWO SGTT

Responsibilities

Provide hands-on service and aftermarket support for customers.
Support claims and quality departments.
Travel to customer wind farms for extended periods.
Perform diagnostic testing, installation, troubleshooting, maintenance, and repairs to mechanical, electrical, and hydraulic components/systems on wind turbines.
Perform electrical troubleshooting.
Perform hydraulic troubleshooting.
Perform disc troubleshooting.
Complete various reports, checklists, and hazard analyses.
Participate in company and customer HSE/training programs.
Deliver exceptional customer experience and service.
Implement work procedures for inspecting, repairing, and maintaining wind turbine components.
Populate, track, and communicate client and company documentation daily.
Maintain a clean work area, equipment, and tooling.
Maintain required training certifications (Fall Protection/Rescue Training, LOTO, First Aid/CPR/AED, GWO certifications).
Prepare for service visits by investigating the scope of work, gathering manuals and drawings, and requesting site information.
Perform service onsite, including verifying brake/disc/hydraulic system installation, troubleshooting, fault finding, checking brake systems, and grooving discs.
Write detailed, high-quality post-service reports, including recommended spare parts.
Upsell spare parts during service jobs.
Secure service contracts with customers.
Perform field claim jobs.
Put training programs together for customers.
Handle ad hoc assignments.