Field Service Technician II
About The Position
EnerSys is seeking a highly motivated and skilled Field Service Technician II to join our growing team! In this role, you will play a crucial role in ensuring our customers' equipment operates at peak performance. You will be responsible for providing timely and effective on-site service, maintenance, and equipment repair. If you are a customer-focused individual with a strong work ethic, excellent technical skills, and a passion for problem-solving, we encourage you to apply! You will play a key role in supporting critical infrastructure, focusing on our Energy Systems solutions for telecommunications, data centers, utilities, and other essential services.
Requirements
- High School Diploma or equivalent.
- You will be required to take an aptitude assessment. Passing score of 70% is required in order to proceed.
- 1 ½+ years of experience in field service or a related role, preferably in the electrical field.
- Basic mechanical aptitude and experience working with hand and power tools.
- Ability to read and interpret technical documents, such as schematics and manuals.
- Must be able and willing to do overnight travel
- Must be able to pass the company’s driving requirements.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
- Must be able to differentiate colors.
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
- Must be able to stand for long periods of time
- Must be able and willing to work overtime.
- Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
- Risk of electrical shock.
Nice To Haves
- Basic electrical understanding and experience with test equipment is a plus.
- Former EnerSys experience is preferred
Responsibilities
- Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment.
- Perform preventative maintenance to ensure optimal equipment performance and minimize downtime.
- Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment.
- Provide on-site technical assistance and training to customers on the safe operation of their equipment.
- Build and maintain strong customer relationships by providing timely, efficient, and professional service.
- Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns.
- Act as a liaison between the customer and the company to ensure customer satisfaction.
- Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
- Operate material handling equipment safely and maintain a clean and organized work environment.
- Complete all required safety and compliance training.
- Maintain accurate records of service calls, maintenance activities, and customer interactions.
- Complete timely reports, including service reports, expense reports, and quality alerts.
- Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.
Benefits
- Paid holidays per year, plus sick time and vacation time
- Full benefit plan including, extended medical, vision and dental
- Life Insurance, long term disability and a salary continuance plan
- Tuition reimbursement plan
- 6% RRSP employer matching program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
