Field Service Technician II
About The Position
The Field Service Technician will ensure accurate calibrations and efficient execution of tasks, will actively engage with customers to provide updates on annual preventive maintenance and address service-related issues. This role is responsible for installation, maintenance, and troubleshooting of monitoring equipment used in customer facilities. It involves verifying the setup and configuration of Rees monitoring equipment, diagnosing and troubleshooting technical issues, performing repairs on electronic and mechanical components, and calibrating equipment to ensure accuracy and compliance. The technician will also interpret schematics and technical documentation, use diagnostic tools, review job plans, record data for IOQ protocols, maintain parts inventory, communicate with customers, collaborate with technical support, and travel to customer facilities within the designated region.
Requirements
- High school diploma or equivalent
- Minimum of 2 years of experience as a Rees Technician and / or 3 years industry experience, with a proven track record of successful installations, using problem-solving skills and can think analytically to troubleshoot complex technical issues, and repair Rees monitoring equipment.
- Experience working with electrical, mechanical, or computer networking equipment.
- Proficiency in interpreting schematics, mechanical drawings, and technical documentation.
- Familiarity with a wide range of test meters and diagnostic tools used in electronics and equipment maintenance.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues effectively.
- Excellent communication and customer service skills, capable of interacting professionally with customers.
- Ability to work independently, manage time efficiently, and prioritize tasks to meet service deadlines.
- Physical ability to lift 75 pounds and climb OSHA approved equipment.
- Professional appearance and appropriate personal hygiene.
- A valid driver's license, a clean driving record, and the capability to operate a company or personal vehicle are required.
- Strong attention to detail and commitment to maintaining accurate records and inventory.
- Flexibility to adapt to changing work environments and requirements.
- Strong computer, IT, networking skills
- Customer-facing ability
- Extensive travel availability
Nice To Haves
- Relevant technical certifications or associate degree
- Electrical/low-voltage experience
- Cat5/Cat6 experience
- Validation/CQV experience
- Mapping experience
- Calibration experience
Responsibilities
- Responsible for installation, maintenance, and troubleshooting of monitoring equipment used in customer facilities.
- Verifying the set up, and configuration of Rees monitoring equipment in customer environments, ensuring proper functionality and compatibility.
- Diagnose and troubleshoot technical issues with Rees monitoring equipment that are identified during calibration executions.
- Perform repairs and maintenance tasks on a wide range of electronic and mechanical components within Rees monitoring systems.
- Calibrate and inspect Rees monitoring equipment to ensure accurate readings and compliance with industry standards and regulations.
- Read and interpret schematics, mechanical drawings, and technical documentation to effectively carry out repairs and maintenance procedures.
- Utilize a variety of test meters and diagnostic tools to identify equipment malfunctions and perform accurate assessments and calibrations.
- Responsible for reviewing job plans prior to installation and submitting job status updates in accordance with project requirements.
- Accountable for recording data to support IOQ protocols.
- Maintain a well-organized inventory of parts and supplies required for on-site service, ensuring availability for prompt resolution of issues.
- Communicate with customers to provide project updates, address service-related inquiries, and deliver exceptional customer support.
- Collaborate with technical support teams to escalate and resolve complex technical challenges.
- Travel to various customer facilities within the designated region to fulfill job responsibilities, providing timely and reliable service.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
