Field Service Technician II – Newburgh, NY

NCR Atleos•New York, NY

1d•Onsite

About The Position

NCR Atleos is looking for Field Service Technicians to join their Field Services Team. This role is crucial in providing best-in-class service to large retailers and banks, acting as a first line of response to customers. The technician will communicate in an open, helpful, and engaging manner, focusing on finding the right solution. Responsibilities include organizing and triaging customer issues, and handling some problems before they arise. Formal training, both virtual and hands-on, will be provided to enable fast learning and skill development. NCR Atleos is committed to fostering a learning community where employees can work with diverse individuals, explore new ideas, and expand their capabilities. Dedicated teachers, mentors, and coaches will support growth across territories. This role is an ambassador for the NCR Atleos Brand and keeps commerce running globally.

Requirements

Local candidate to specific geographic area
Authorized to work in the US
At least 19 years of age
Have a valid driver’s license and driving record that satisfies NCR Atleos fleet requirements
PC skills, basic electronic skills, and operating system familiarity
Ability to perform essential functions of the job with or without a reasonable accommodation
Prolonged travel with driving several hours per day
Rotating and weekend shifts
Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance
Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software
A+ Certification, CompTIA, N+ Certification
One or more years of related experience

Responsibilities

Perform customer installation, maintenance, and service calls promptly and effectively
Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
Perform maintenance repair and system overhauls
Manage everything from network faults and traffic, to configuration, security, and remote system access