Field Service Technician II

Club Car LLC•City of Middletown, NY

4d•Hybrid

About The Position

With over 60 years of innovation and design experience in producing small-wheel vehicles, Club Car is a leading manufacturer of gas and electric golf, utility, and personal transportation vehicles. Founded in 1958, the Club Car product portfolio has grown to include much more than golf cars, now encompassing vehicles for commercial and consumer markets, built with an uncompromised desire for superior performance. As an industry leader in electrification and sustainability, Club Car is proud to be at the forefront of environmentally responsible Zero Emission Vehicle (ZEV) technologies. As a Club Car Field Service Technician, each day will bring new opportunities, but you will always be involved in maintaining, troubleshooting, and repairing golf cars and utility vehicles in different environments and under varying conditions. These mechanical and electrical repairs will be conducted on cars that are commercially or privately owned, under service contract and warranty. You will be responsible for coordinating all activities with the local manager.

Requirements

Mechanical knowledge and experience repairing electric and gas-powered vehicles.
Experience keeping accurate inventory of parts and tools.
Valid driver's license clear of any violations.
Ability to operate a company vehicle and must include experience driving with a trailer along with maintenance and safe operation of both.
Excellent communication and Interpersonal skills with customers and coworkers.
Direct Customer facing experience.
Willingness and ability to work closely with others.
Ability to work independently with little or no supervision.
Adaptable to work, environment and process changes.
Must follow and adhere to all Club Car Policies and Procedures.
High School Diploma/Equivalent
Ability to follow verbal and written instructions.
Must be able to read, write, and effectively communicate in English.
Should have strong customer facing communication skills, verbal and written.
Should be comfortable with using a computer, and iPad/Android devices, software, and applications.
Ability to lift up to 75 pounds waist high with frequent lifting, twisting, bending, squatting and turning.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Nice To Haves

Previous golf car repair experience is preferred.
Previous experience preferred.

Responsibilities

Work with Team Leader and others as required to schedule and coordinate work activities.
Travel to customer locations.
Maintain accurate truck inventory to meet customer needs.
Handle all paperwork or electronic documents related to the job including but not limited to work orders, parts orders and quotes for repair.
Operate and maintain Company provided vehicle in a safe manner at all times.
Follow and obey all local, state or federal rules and regulations.
Inspect, test and repair all Club Car vehicles according to original manufacturer's instructions.
Perform routine maintenance as needed on all Club Car vehicles.
Read electrical wiring diagrams and troubleshooting flowcharts.
Support all local sales initiatives.
Maintain Company and personal tools in good operating condition at all times.
Interact directly with customers and effectively communicate service and repair needs.
Read, understand and follow complex service and warranty processes and changes.
Other duties as assigned.