Field Service Technician II - Fairfax, VA

Military Spouse Corporate Career Network•Fairfax, VA

1d•Onsite

About The Position

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Field Tech II to join our team. The IT Field Technician will provide onsite technical support for a national home improvement retail client. This role is ideal for someone who enjoys hands-on IT work, troubleshooting, and working in a fast-paced field environment. Daily travel is expected, with locations spanning Alexandria, Fairfax, Chantilly, Sterling, Leesburg, Manassas, Gainesville, and Woodbridge.

Requirements

CompTIA A+ (required)
1+ year of IT technical support or field technician experience
CompTIA A+ (required)
Familiarity with networking fundamentals and IT hardware
Strong communication and customer service skills
Valid driver's license required

Nice To Haves

Network+ preferred
Experience with Windows, macOS, or Linux environments
Experience with cabling (copper/fiber) is a plus

Responsibilities

Provide onsite support for IT equipment including POS systems, desktops, printers, thin clients, access points, and network devices
Troubleshoot and resolve hardware, software, and network issues
Perform installations, upgrades, and break/fix support
Support copper and fiber cabling, including basic terminations
Document all work, updates, and resolutions in ticketing systems
Travel daily within a 125+ mile radius (route-based travel)
Work with remote teams to resolve escalated technical issues
Occasionally work at heights (20–25 feet) and lift up to 25 lbs

Benefits

medical insurance
dental insurance
vision insurance
life insurance
AD&D insurance
disability plans
Employee Assistance Program
paid holidays (up to 12 days annually)
paid time off (minimum of 10 days annually, which increases with seniority level)
paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits