Field Service Technician II

MITER Brands • Simi Valley, CA

4d • Onsite

About The Position

Service Technician II – Windows & Doors - San Luis Obispo, CA Milgard Windows and Doors, part of the MITER Brands family, is seeking a skilled and customer-focused Service Technician II to join our team in San Luis Obispo, CA. In this mid-level role, you will independently diagnose, troubleshoot, and repair window and door products, ensuring a high-quality service experience for our customers. If you’re hands-on, experienced in field service or construction trades, and take pride in solving problems and delivering great customer outcomes, we’d love to hear from you.

Requirements

• High school diploma or GED required
• 2–5+ years of experience in window/door service, installation, carpentry, glazing, construction, or related field
• Strong troubleshooting and problem-solving skills with the ability to work independently
• Proven ability to diagnose product issues and perform repairs with minimal supervision
• Solid understanding of hand and power tools used in field service environments
• Excellent customer service and communication skills
• Comfortable using mobile devices (iPad/tablet) for scheduling, documentation, and reporting
• Basic computer skills (email, data entry)
• Valid driver’s license with a safe driving record in accordance with company policy

Nice To Haves

• Bilingual English/Spanish skills a plus, especially in Spanish-speaking communities

Responsibilities

• Independently diagnose and repair window and door product issues in the field
• Troubleshoot complex service concerns and determine root cause of failures or installation challenges
• Perform advanced repairs, adjustments, and part replacements to restore products to proper function
• Serve as the primary technician on service calls, ensuring timely and professional resolution
• Communicate clearly with customers to explain issues, solutions, and product care
• Complete accurate documentation of service visits using company systems and mobile tools
• Follow work orders, schedules, safety protocols, and company standards
• Maintain service vehicles, tools, and work areas in a clean and organized manner
• Ensure customer homes and job sites are left clean and restored upon completion
• Manage and track parts inventory within service vehicles or warehouse as needed
• Support and mentor entry-level technicians when applicable
• Develop working knowledge of MITER Brands product lines, installation methods, and warranty standards

Benefits

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic
• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance
• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED