Field Service Technician II - Heavy Equipment

Ring Power Corporation•Orlando, FL

10d•Onsite

About The Position

This role involves conducting all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations, while wearing proper personal protective equipment. The technician will attend and successfully complete required training classes, maintain a necessary set of tools for diagnosing, disassembling, and assembling components to manufacturer's specifications. Key responsibilities include diagnosing and performing designated repairs on customer or company-owned equipment, encompassing mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The role requires working in a neat and orderly fashion, continuously seeking improvements in work methods, the work area, and safety standards. The technician will inspect components to maximize parts reuse for cost control and complete required documentation using appropriate software to record repairs and account for repair times. Monitoring job expenses against repair estimates and informing the supervisor of any cost overruns before job completion is crucial. The position demands a positive approach to work, maintaining conduct supportive of the team, and setting standards for others. Training and/or mentoring others in the department is also expected, along with performing other assigned duties.

Requirements

High School diploma or GED
3-4 years of experience
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Valid Driver License
Successfully completed all required training curriculum to be designated Service Field Tech II

Nice To Haves

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Job requirements frequently change requiring re-training once or more per year.
Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.
Regular exposure to stress (20-80% of the time).
Job frequently involves changes in priorities, complexity and/or quantity of work.
Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Responsibilities

Conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Wear proper personal protective equipment.
Attend and successfully complete required technician training classes.
Maintain necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
Work in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
Inspect components to insure maximum parts are being reused to control repair costs.
Complete required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
Monitor job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
Approach work in a positive manner, maintain conduct that is supportive of the work Team and sets the standard for others to follow.
Contribute to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
Train and/or mentor others in department.
Perform other duties as assigned.