Field Service Technician II, Charging

Rivian • Phoenix, AZ

6h • Onsite

About The Position

Rivian is on a mission to keep the world adventurous forever, building emissions-free Electric Adventure Vehicles. The company constantly challenges what’s possible, reframes old problems, seeks new solutions, and operates comfortably in unknown areas. The team shares a love of the outdoors and a desire to protect it for future generations. This role is for a passionate Field Service Technician II, Charging to support commissioning, operation, and maintenance activities across Rivian’s Energy & Charging portfolio. The technician will provide on-site service for various hardware including EVSE, energy storage, PV, and other distributed energy systems.

Requirements

• High School Diploma, GED, or other recognized high school equivalency credential required
• 1-2 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industries
• Familiarity with IoT networking concepts
• Ability to read and understand design schematics, construction documents, and technical repair guides
• Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions
• Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.)
• Ability to work in a variety of environments, including, but not limited to: Climbing ladders/scaffolds/high-lift equipment; Outdoors and indoors, night or day, during hot, cold, or inclement weather
• Ability to use hand tools, diagnostic equipment (digital multi-meter, power meter, etc.), laptop/tablet, and smartphone
• Excellent time management skills and ability to coordinate travel and logistics to ensure work is completed within contractual service level agreement periods
• Ability to carry/move tools and equipment up to 60 lbs. unassisted
• Minimum age of 21
• No driving related suspensions or revocation of Driver License (within a 3-5 year period)
• Ability to read and speak fluent English
• No drug or alcohol related driving incidents in the last 3 years
• No more than 1 serious moving violation in the last 3 years
• Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Ability to travel up to 90% both locally and across the U.S.

Nice To Haves

• related trade certifications is a plus

Responsibilities

• Support the commissioning and maintenance of electric vehicle supply equipment
• Work collaboratively across internal and external stakeholders to ensure Charging Service Operations will meet contractual Service Level Agreements and Rivian benchmarks
• Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders’ opportunities for optimization and improvement
• Identify, troubleshoot, and resolve issues impacting Rivian’s energy assets
• Promptly and meticulously documenting all service-related activities within Salesforce and Rivian’s operating systems
• Committed and flexible to travel both in and out of home-market service territory
• Flexibility to work overtime when needed, including rotating weekend/on-call coverage & availability
• Demonstrate Rivian’s brand, mission, and purpose to customers through relevant human skills
• Perform additional responsibilities as assigned
• Additional plant support, including travel, may be required depending on business need
• Ability to properly document repairs completed and in process
• This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Benefits

• paid vacation
• paid sick leave
• competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance
• opportunity to participate in Rivian’s 401(k) Plan
• Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED