Field Service Technician I- PHL

Smiths Group • Philadelphia, PA

4d • Onsite

About The Position

This position requires daily travel to locations in and around the Philadelphia Metro area, including the airport. The role is responsible for meeting daily service repair needs and driving customer satisfaction by fostering positive customer relations and communicating effectively. The technician will install, repair, and maintain equipment in the field, provide customer training, and respond to emergency and non-scheduled calls within established response time goals. They will also complete scheduled maintenance, document all work, manage parts, maintain an accurate inventory, and stay current on technical certifications. The role involves reviewing logs, preparing customer reports, participating in service sales opportunities, promoting revenue programs, and seeking knowledge from senior technicians. Additionally, the technician will ensure tools and test equipment are maintained and calibrated, assess product performance, recommend modifications, and provide technical support. Participation in site surveys, pilot programs, meetings, special projects, and preparing reports may also be required. The position requires a solid technical knowledge of the company’s Trace and X-Ray technologies, clear business communication skills, and maintaining relationships with senior technicians and Product Managers. The role emphasizes controlling costs and maximizing revenue, submitting administrative tasks on time, and may require travel, overtime, and work outside of standard Monday-Friday hours. Compliance with health, safety, environmental, export control, and security regulations is mandatory.

Requirements

• Associate’s Degree or Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience is acceptable (>3 years work experience in a related electrical or mechanical field service role).
• Computer literacy; Competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Excellent communications skills and have a strong orientation for customer focus and teamwork.
• Must be responsive to all customer issues at all times.
• Must be willing & able to travel at short notice.
• Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.
• Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual
• Possess excellent telephone skills
• Must be able to lift/carry 80 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Nice To Haves

• Looks to senior level FSTs for knowledge growth and support when needed.
• Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Establishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.

Responsibilities

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Must be able to respond to emergency and non-scheduled calls for service within established response time goals.
• Completes all scheduled maintenance within required deadlines.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Maintains an accurate inventory of parts and tools.
• Maintains currency on all technical certifications.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Looks to senior level FSTs for knowledge growth and support when needed.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Maintains clear and concise business communication proficiency, both oral and written
• Establishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs while maximizing revenue
• Must submit expenses, timecards and other administrative tasks within the specified timelines.
• Travel, overtime and work hours other than Monday-Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required

Benefits

• Excellent training and opportunities for career growth across the business, both locally and globally.
• Inclusive environment, with strong leadership and a focus on safety and wellbeing.
• Flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
• Competitive Business Profit Plan.
• Competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree