Field Service Technician I

Croft Production Systems, Inc.•Lufkin, TX

7d•Onsite

About The Position

The Service Technician is responsible for installing and servicing Croft Production System products. This role involves servicing existing accounts by analyzing work orders, conducting tests, and resolving concerns. The technician will also service equipment, manage truck inventory, and assist other technicians. A key part of the role includes performing monthly service checks on units and processing equipment, maintaining strong customer rapport, troubleshooting breakdowns, managing supplies, and performing preventative maintenance. Documentation of service and installation actions is required, along with mapping out routes and operating a crane for the service truck. Overnight travel is required. The technician will also be responsible for keeping vehicles and equipment clean and in safe operation, completing weekly company service vehicle washes, and utilizing internal software and technology. Ensuring compliance with company policies and all applicable laws and regulations is essential, as is demonstrating the ability to support senior management goals and ISO standards. The role requires performing duties in a safe manner and ensuring a safe workplace. Other duties as assigned may also be part of the responsibilities.

Requirements

High School Diploma or equivalent required
Must complete safety and certification training on an annual basis and complete and successfully pass internal modules within 90 days of the introductory period of employment.
No experience necessary.
Proficient in job related tools and software/e-technology/cloud based solutions.
Ability to communicate and respond to questions in a professional and knowledgeable manner; multi-task and remain detailed and organized; maintain confidentiality at all times.
Consistently demonstrate a strong problem-solving skills and a creative approach for generating new ideas with the principles of continuous improvement.
Ability to follow specific instructions and adhere to safety guidelines.
Must have valid state issued Driver’s License as required to drive 100% on company business.
On-Call Rotation required for role.

Nice To Haves

Associate or Bachelor’s degree preferred
OSHA and Safety certifications preferred
ISO 9000/9001/9904 experience and working knowledge preferred
Service experience in oil and gas industry preferred

Responsibilities

Service existing accounts by analyzing work orders, conduct tests, and resolve concerns.
Service equipment by using tools, manage assigned truck inventory, and assist other Technicians with service routes.
Perform monthly service checks on units and processing equipment.
Maintains great rapport with customers, follow operation instructions, troubleshoot breakdowns, maintain supplies and perform preventative maintenance.
Document service and installation actions by completing forms, report, logs and records.
Map out routes; Operate Crane for Service Truck.
Keep vehicles and equipment clean and in safe operation with recorded maintenance logs.
Complete weekly company service vehicle washes.
Utilize internal software and technology (Outlook, Microsoft systems, tablets, smartphones, etc.)
Ensure full compliance with company policy's and all applicable federal, state and local laws and regulations as related to job function.
Consistently demonstrate the ability to support senior management goals to produce positive business outcomes aligned with organizational strategic initiatives and goals to include ISO standards.
Perform job in a safe manner, and ensure a safe workplace; including reporting unsafe work conditions and safety violations.
Perform other duties as assigned.