Field Service Technician I (Entry-level) - Phoenix, AZ

NCR Atleos•Phoenix, AZ

5h•Onsite

About The Position

NCR Atleos is a global leader in the ATM industry, providing innovative hardware, software, and support solutions to clients worldwide. We are committed to delivering exceptional service, fostering satisfaction and empowering our employees to thrive in a collaborative, fast-paced, and self-driven environment. This is an entry-level position where we will provide you with the training you need to perform basic troubleshooting to service, and maintain ATMs. With us you’ll embark on a rewarding career path where every day is an opportunity to grow, make an impact and connect with our customers.

Requirements

Must reside in the specified geographic area.
High School Diploma or equivalent.
Must be authorized to work in the US.
Possess a valid driver’s license and maintain a driving record that meets company requirements.
Access to reliable transportation for work purposes.
Familiarity and ability to use and operate an Android cell phone (company provided).
Ability to perform essential functions of the job which include: Prolonged travel during several hours of the workday, which includes inclement weather.
Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
This role requires proof of the following minimum insurance coverage: Bodily Injury Liability: Minimum $100,000 per person and $300,000 per accident. Property Damage Liability: Minimum of $100,000 per accident.
Must have the ability to work a flexible schedule including nights, weekends, overtime, and or flex shifts.
Must be able to safely work outside during all seasons with potential exposure to the elements.
Must have a high level of personal integrity and work well with minimal supervision.
Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Nice To Haves

An associate degree is preferred.
Previous experience with NCR or similar equipment is preferred.

Responsibilities

Represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations.
Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to escalate issues to.
Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills.
Provide consistent and clear communication using our service app to maintain customer satisfaction.
Follow Safety and Security Procedures when working on ATMs.
Complete NCR Atleos specific Trainings and Certifications on our training website.
Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
Accurately and promptly report updates and details of the work performed at the ATM, including call closure details.
Maintain parts inventory and related records.
Accurately report hours worked and miles driven daily.