Field Service Technician I- YHZ

Smiths Group•Goffs, NS

137d•CA$57,644 - CA$86,466•Onsite

About The Position

The Field Service Technician I position demands a highly collaborative and adaptable professional who actively contributes to information sharing and peer support. This role requires exceptional oral and written communication skills, coupled with advanced electronic repair troubleshooting methodologies and a comprehensive technical understanding of our product range. Key responsibilities include demonstrating proficiency in interpreting electrical and mechanical schematics to identify root causes of component or assembly failures, developing and maintaining expertise across multiple product lines (Trace, X-Ray, CT X-Ray, and Cargo Inspection Systems), undertaking high-priority projects, identifying and addressing recurring issues, utilizing business software applications to generate reports, executing on-site troubleshooting, servicing, installation, and repair of equipment, maintaining meticulous field service logs, demonstrating dedication through productive use of downtime and consistent delivery of service, and conducting follow-up communications with customers. Additional critical duties include fulfilling daily service repair requirements, performing equipment installations, repairs, and maintenance, documenting all work, managing the repair parts cycle, reviewing logs and preparing reports, engaging in Service Sales opportunities, ensuring proper maintenance and calibration of tools, conducting assessments of product and equipment performance, delivering technical support, participating in site surveys and meetings, maintaining and expanding technical knowledge, cultivating professional relationships, implementing cost control measures, demonstrating flexibility regarding travel and work hours, and adhering to health, safety, and environmental policies, as well as export control and security regulations. Additional duties may be assigned by management.

Requirements

Associate's Degree, relevant Trade Certification (electrical, electronic, mechanical), or equivalent Military Training.
Equivalent work experience of 1-3 years in a related electrical or mechanical field service role may be considered.
Demonstrated proficiency in MS Office Suite and aptitude for specialized software programs.
Minimum of 1-3 years of direct involvement in troubleshooting and field repair of electrical and electronic systems and equipment.
Superior communication skills are imperative.
Strong customer focus and teamwork orientation are essential.
Consistent responsiveness to all customer issues is mandatory.
Willingness and ability to travel on short notice is a critical requirement.
Must successfully pass a comprehensive background check (vetting).
Exceptional organizational, communication, and interpersonal skills with the ability to manage multiple projects simultaneously.
Exemplary customer service skills and the capacity to handle high-pressure situations effectively.
Self-motivation, reliability, and accountability are non-negotiable attributes.
Proficient telephone communication skills are required.
Physical capability to lift and carry 50 lbs.
Ability to push or pull objects weighing up to 200 lbs.
Competence to move and manipulate equipment weighing up to 1000 lbs. using appropriate assistive devices as specified in manuals and Technical Advisory documentation.
Position demands frequent bending, stooping, twisting, turning, and working in unconventional positions requiring full body mobility.
Must demonstrate the ability to work safely and adhere to stringent safety protocols in extreme environments (temperature, humidity, noise, confined spaces, etc.) around hazardous industrial equipment.

Nice To Haves

Occasional supervision of others on project basis may be required.

Responsibilities

Demonstrate proficiency in interpreting electrical and mechanical schematics to identify root causes of component or assembly failures.
Develop and maintain expertise across multiple product lines, including Trace, X-Ray, CT X-Ray, and Cargo Inspection Systems.
Undertake high-priority projects as assigned, maintaining a commitment to excellence and attention to detail.
Identify and address recurring issues through independent analysis and collaborative problem-solving.
Utilize business software applications (MS Word, Excel & PowerPoint) to generate precise and informative reports as required.
Execute on-site troubleshooting, servicing, installation, and repair of Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment with utmost precision and care.
Maintain meticulous field service logs and filing systems to ensure proper documentation of all service activities from initiation to completion.
Demonstrate unwavering dedication through productive use of downtime and consistent delivery of service that exceeds both customer and company expectations.
Conduct thorough follow-up communications with customers to ensure complete satisfaction with completed work.
Fulfill daily service repair requirements with a focus on maximizing customer satisfaction.
Perform equipment installations, repairs, and maintenance in the field, providing comprehensive customer training as necessary.
Meticulously document all inspections, maintenance, and repair work, submitting required paperwork within specified timeframes.
Manage the entire repair parts cycle, including ordering, installation, and return processes, with a focus on minimizing cycle times.
Conduct thorough reviews of all logs for outstanding issues and prepare formal, detailed reports for customers as required.
Actively engage in Service Sales opportunities and contribute to the promotion and implementation of revenue-generating programs.
Ensure proper maintenance and calibration of all tools and test equipment to guarantee optimal performance.
Conduct rigorous assessments of product and equipment performance based on field support data, providing well-researched recommendations for modifications or improvements.
Deliver expert technical support to customers and fellow service professionals as needed.
Participate in site surveys, pilot program service activities, and attend meetings as required by management.
Maintain and continuously expand technical knowledge of the company's Trace and X-Ray technologies.
Cultivate and maintain professional relationships with senior-level Field Service Engineers and Product Managers to effectively support customer needs and stay informed of current technical trends.
Implement stringent cost control measures in all aspects of the role.
Demonstrate flexibility regarding travel requirements, overtime, and non-standard work hours as dictated by business needs.
Strictly adhere to and enforce departmental compliance with Company health, safety, and environmental policies.
Ensure full compliance with all applicable CA export control and security regulations.
Undertake additional duties as assigned by management.