Field Service Technician I - Tucson, AZ

Scientific Games•Tuscon, AZ

1d•Onsite

About The Position

Scientific Games is seeking a Field Service Technician I in Tucson, AZ & Surrounding Areas. This role involves addressing customer needs for Lottery machine service, including break-fix, installation, and preventative maintenance. The company emphasizes providing staff with the necessary tools and training to succeed, prioritizing a customer-first approach. Responsibilities include resolving equipment and communication issues, performing new installations, and conducting preventative maintenance. The technician will identify customer needs and recommend services to help customers generate revenue by keeping lottery tickets selling. The role offers independence with team support, aiming for weekly service goals. Scientific Games provides good compensation, opportunities for advancement, and a positive work environment.

Requirements

An understanding of and experience with troubleshooting computer software and hardware technologies
Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
Promptly respond to customer/management request and feedback.
Proven self-starter with motivation and drive
Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly
Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
Ability to prepare and analyze reports to identify product failure trends and service ability issues
Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
On occasion climbing ladders
Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).

Nice To Haves

No lottery industry experience required.

Responsibilities

Performs client-site servicing, repair and/or installation of company product(s).
May include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.
Provides technical support to customers on operational or maintenance aspects of system equipment.
Serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software and systems failures using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime.
Reports for analysis of product failure trends and service ability issues.
Be able to work well with others in a team environment.
Have an excellent attitude and be able to work under pressure with limited supervision.