Field Service Technician I - Staten Island Area

Canon Careers•Roseland, NJ

4d•Onsite

About The Position

Canon USA, a leader in technology, solutions, and services, is seeking a Field Service Technician to deliver exceptional customer experiences and elevated efficiency through the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. This customer-facing role requires strong communication skills and the ability to meet customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. The technician will be responsible for maintaining all technical information, Field Service Reports, Expense Reports, and assigned Canon property, while also ensuring the performance of assigned machines and contributing to the branch/district’s overall metric targets.

Requirements

High School diploma or equivalent experience required.
Basic understanding of internet environments.
Ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel (valid driver's license and acceptable driving record necessary).
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

Reporting product failure trends and serviceability issues with necessary supported documentation to management, ensuring accurate information and record keeping.
Providing efficient, responsive, and accurate Field/Shop/on-site maintenance to meet customer demands.
Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
Showcasing strong customer communication and satisfaction skills.
Maintaining the performance of assigned machines.
Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.