Field Service Technician I - ORF
About The Position
This position requires daily travel to locations in and around the Norfolk, VA area. The role is responsible for meeting daily service repair needs and driving customer satisfaction. The technician will install, repair, and maintain equipment in the field, provide customer training as required, and document all inspections, maintenance, and repair work. This includes ordering, installing, and returning parts, managing repair parts cycle time, and reviewing logs for open issues to prepare formal reports to customers. The role also participates in Service Sales opportunities, promotes revenue programs, and ensures tools and test equipment are properly maintained and calibrated. The technician will assess product/equipment performance, recommend modifications, and provide technical support to customers and other service professionals. Participation in site surveys and pilot program service activities may also be required. The position requires basic technical knowledge of the company’s Trace and X-Ray technologies, clear and concise business communication, and establishing strong relationships with senior FSEs and Product Managers. Cost control and compliance with health, safety, environmental, and export control regulations are essential. Travel, overtime, and work hours other than Monday-Friday may be required.
Requirements
- Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role).
- Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
- Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
- Excellent communications skills
- Strong orientation for customer focus and teamwork.
- Must be responsive to all customer issues at all times.
- Must be willing & able to travel at short notice.
- Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
- Excellent customer service skills and the ability to handle stressful situations.
- Self-motivated, reliable, and accountable individual
- Possess excellent telephone skills
- Must be able to lift/carry 80 lbs.
- Must be able to push/pull 200 lbs.
- Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
- Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
- Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.
- Sensitive Security Information (SSI) access and vetting via the TSA.
- Applicant must successfully pass a federal background investigation.
Nice To Haves
- Possesses basic technical knowledge on the company’s Trace and X-Ray technologies.
Responsibilities
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Installs, repairs and maintains equipment in the field; provides customer training as required.
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Order, install, and return parts and manages repair parts cycle time
- Reviews all logs for open issues and prepares formal reports to customers as necessary.
- Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data; recommends modifications or improvements.
- Seeks to provide technical support to customers and other service professionals as required.
- May participate in site surveys, pilot program service activities, attend meetings
- Maintains clear and concise business communication, both oral and written
- Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
- Exercises every available measure to control and minimize costs.
- Comply with and ensure department compliance with Company health, safety and environmental policies.
- Comply with all applicable U.S. export control and security regulations.
- Other duties as required.
Benefits
- Excellent training and opportunities for career growth across the business, both locally and globally.
- Inclusive environment, with strong leadership and a focus on safety and wellbeing.
- Flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
- Medical, dental & vision insurance
- 401(k) with company match
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
