Field Service Technician I
About The Position
EnerSys is seeking a highly motivated and skilled Field Service Technician to join our growing team! In this role, you will be responsible for providing on-site service, maintenance, and repair for our diverse range of products and equipment at customer locations. If you are a customer-oriented individual with a strong technical aptitude and a passion for problem-solving, we encourage you to apply! You will specialize in our Energy Systems solutions, providing support to customers who rely on our products for essential services like telecommunications, data centers, emergency power, and more. This includes maintaining and servicing uninterruptible power supplies (UPS), switchgear, and other critical equipment.
Requirements
- High School Diploma or equivalent.
- 6-12 months of experience in field service or a related role, preferably in the electrical field.
- 70% passing score on a field service technician aptitude test.
- Basic mechanical aptitude and troubleshooting skills.
- Proficiency in using hand and power tools.
- Good communication and interpersonal skills.
- Valid driver's license and clean driving record.
- Ability to work independently and manage time effectively.
- Physical ability to lift and carry equipment, climb ladders, and work in confined spaces.
- Must be able to differentiate colors.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
- Must be able to stand for long periods of time.
- Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
- Must be able and willing to be on-call.
- Risk of electrical shock.
- This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
Nice To Haves
- Familiarity with electrical systems and schematics.
Responsibilities
- Shadow experienced technician on service calls.
- Perform basic equipment checks.
- Travel to customer sites to assist with installation and repair of equipment.
- Under supervision, perform preventative maintenance tasks to ensure optimal equipment performance and longevity.
- Build and maintain strong customer relationships by providing timely, efficient, and professional service.
- Effectively communicate with internal teams to ensure seamless customer support and service delivery.
- Act as a liaison between the customer and the company to ensure customer satisfaction.
- Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
- Operate material handling equipment safely and maintain a clean and organized work environment.
- Complete all required safety and compliance training.
- Maintain accurate records of service calls, maintenance activities, and customer interactions.
- Complete timely reports, including service reports, expense reports, and quality alerts as directed.
- Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.
Benefits
- Competitive salary and benefits package.
- Company vehicle and tools provided.
- Opportunities for professional development and advancement.
- Positive and supportive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
