Field Service Technician I

EBARA TECHNOLOGIES INCORPORATED • Austin, TX

13d • Onsite

About The Position

Under minimal supervision, the Field Service Technician installs, maintains, troubleshoots, and repairs advanced semiconductor manufacturing equipment at customer sites. The hands-on role is suitable for experienced field service professionals and skilled technicians from semiconductor, HVAC, automotive, industrial maintenance, military, or other electromechanical industries who have strong mechanical and electrical aptitude and are interested in transitioning into the semiconductor industry.

The position performs contracted preventive maintenance, unscheduled maintenance, consumable changes, installations, and start-ups; diagnoses equipment failures; documents service activity; provides technical support to customers; and assists with CMP equipment installation activities. The technician may guide and train other field technicians, support service-center operations, and assist other customer sites as needed. The role requires adherence to company and customer safety policies and may involve servicing customers offsite.

Requirements

• High school education level is listed in the job details.
• Associate of Science degree in Electronics, completion of an accredited basic electronics program, or equivalent experience.
• Ability to lift 35 pounds unassisted from floor to waist level.
• Ability to read and work from electrical and mechanical schematics and diagrams.
• Ability to perform the essential functions of the position, including operating associated machinery and equipment, in a cross-cultural, demanding, and dynamic environment.
• Ability to perform the essential functions without posing a direct threat of harm to oneself, others, or property.
• Ability to adhere to EBARA personnel policies and practices, including attendance and punctuality requirements.
• Ability to work under pressure, meet multiple and sometimes competing deadlines, and demonstrate cooperative behavior with colleagues and supervisors.
• Working knowledge of mechanical skills.
• Strong customer relations skills.
• Ability to troubleshoot at the component level.
• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Strong time management skills; self-starter.
• Strong relationship-building skills and ability to collaborate effectively with colleagues and customers.
• Teamwork and organizational skills; excellent written and oral communication skills.
• Provide verification of a good driving record if servicing customers offsite.

Nice To Haves

• One to three or more years of work-related experience, preferably in the semiconductor, automotive, or similar industry.
• Working knowledge of semiconductor principles and/or vacuum technology.
• Experience speaking in front of groups.
• Demonstrated leadership and program management skills.

Responsibilities

• Service equipment and products at customer sites or the service center, including contracted preventive maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Interpret operation manuals to determine the root cause of tool failures.
• Document preventive maintenance, downtime, issues, time spent, product movement, and justification for on-site service; demonstrate proficiency with customer systems.
• Perform preventive maintenance with little supervision.
• Order and expedite replacements and notify customers or management when product replacement is necessary.
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.
• Identify and escalate design issues to engineering and management for resolution.
• Provide customers with technical support on system tool and equipment operation and maintenance.
• Under supervision and direction, perform phase-one CMP equipment installation activities, including dock/level and interconnection, or work just before the power-on process.
• Serve as a customer contact for technical and service-related problems.
• Guide other field technicians and field service engineers.
• Train and mentor Field Service Technicians levels I–III.
• Assist with service-center operations and provide service support to other customer sites as needed.
• Comply with Finesse training for proper maintenance of parts usage and transactions.
• Comply with EBARA safety policies and complete required safety training.
• Maintain a clean and safe working environment in compliance with EBARA and customer safety policies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED