Field Service Technician I - GRR

Smiths Group•Grand Rapids, MI

9h•$42,000 - $98,000•Onsite

About The Position

This position requires daily travel to Gerald R. Ford International Airport. The Field Service Technician I is responsible for meeting daily service repair needs and driving customer satisfaction. They will install, repair, and maintain equipment in the field, provide customer training, and document all inspections, maintenance, and repair work. This role also involves ordering, installing, and returning parts, managing repair parts cycle time, and reviewing logs for open issues to prepare formal reports to customers. The technician will participate in Service Sales opportunities, assist with promoting revenue programs, and ensure tools and test equipment are properly maintained and calibrated. They will assess product/equipment performance, recommend modifications, and provide technical support to customers and other service professionals. Participation in site surveys and pilot program service activities may also be required. The role demands basic technical knowledge of the company’s Trace and X-Ray technologies, clear and concise business communication, and establishing strong relationships with senior level FSEs and Product Managers. Cost control and compliance with health, safety, environmental, and security regulations are also key aspects of this position. Travel, overtime, and work hours other than Monday-Friday may be required.

Requirements

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role).
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Excellent communications skills.
Strong orientation for customer focus and teamwork.
Must be responsive to all customer issues at all times.
Must be willing & able to travel at short notice.
Possess basic technical knowledge on the company’s Trace and X-Ray technologies.
Sensitive Security Information (SSI) access and vetting via the TSA.
Must successfully pass a federal background investigation.
Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
Excellent customer service skills and the ability to handle stressful situations.
Self-motivated, reliable, and accountable individual.
Possess excellent telephone skills.
Must be able to lift/carry 80 lbs.
Must be able to push/pull 200 lbs.
Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.
May require a U.S. Personal Security Clearance.

Nice To Haves

Supervision of others on a project basis may be required.

Responsibilities

Meet daily service repair needs and drive customer satisfaction.
Install, repair, and maintain equipment in the field.
Provide customer training as required.
Document all inspections, maintenance, and repair work and submit paperwork in a timely basis.
Order, install, and return parts and manage repair parts cycle time.
Review all logs for open issues and prepare formal reports to customers as necessary.
Participate in Service Sales opportunities and assist with promoting and implementing revenue programs.
Ensure that tools and test equipment are properly maintained and calibrated.
Assess product/equipment performance based on field support data; recommend modifications or improvements.
Provide technical support to customers and other service professionals as required.
Participate in site surveys, pilot program service activities, and attend meetings.
Maintain clear and concise business communication, both oral and written.
Establish and maintain a close relationship with senior level FSE’s and Product Managers.
Control and minimize costs.
Comply with and ensure department compliance with Company health, safety and environmental policies.
Comply with all applicable U.S. export control and security regulations.