Field Service Technician I (entry level) - Virginia Beach, VA

NCR Atleos

1d • Onsite

About The Position

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access with 20,000 employees optimizing branches, improving operational efficiency, and maximizing self-service availability for financial institutions and retailers globally. The company was ranked #12 in Newsweek’s 2025 Top 100 Global Most Loved Workplaces® list. NCR Atleos is a global leader in the ATM industry, providing innovative hardware, software, and support solutions. They are committed to delivering exceptional service, fostering satisfaction, and empowering employees in a collaborative, fast-paced, and self-driven environment. This entry-level Field Service Technician I role is for hands-on problem solvers with a passion for learning, even without prior ATM experience. Comprehensive training will be provided to perform basic troubleshooting, service, and maintenance of ATMs. The technician will represent the NCR Atleos brand on-site at customer locations, problem-solve at a basic module level (FRU), organize time effectively, and escalate issues when necessary. They will apply learned knowledge to resolve task-related problems, emphasizing manual skills, and maintain consistent, clear communication using a service app to ensure customer satisfaction.

Requirements

• Must reside in the specified geographic area.
• High School Diploma or equivalent.
• Must be authorized to work in the US.
• Possess a valid driver’s license and maintain a driving record that meets company requirements.
• Access to reliable transportation for work purposes.
• Familiarity and ability to use and operate an Android cell phone (company provided).
• Ability to perform essential functions of the job which include: Prolonged travel during several hours of the workday, which includes inclement weather.
• Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• This role requires proof of the following minimum insurance coverage: Bodily Injury Liability: Minimum $100,000 per person and $300,000 per accident. Property Damage Liability: Minimum of $100,000 per accident.
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• Must have the ability to work a flexible schedule including nights, weekends, overtime, and or flex shifts.
• Must be able to safely work outside during all seasons with potential exposure to the elements.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Nice To Haves

• An associate degree is preferred.
• Previous experience with NCR or similar equipment is preferred.

Responsibilities

• Follow Safety and Security Procedures when working on ATMs.
• Complete NCR Atleos specific Trainings and Certifications on our training website.
• Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
• Maintain parts inventory and related records.
• Accurately reporting hours worked and miles driven daily.

Benefits

• Hourly Rate: The hourly rate of pay is $15.00.
• Additional compensation: In addition to the hourly rate, this role pays an extra $6.00 per activity completed.
• Comprehensive Training: Learn everything you need with us, during the hands on -in the field training– no prior ATM experience required.
• Career Growth Opportunities: Join a team where your success is our priority.
• Exciting Challenges: Solve real world problems while working in a variety of customer locations.
• Be Part of a Winning Team: Work with an industry leader that values their employees, innovation, teamwork and customer satisfaction.
• Control Your Take Home Pay: Your productivity drives additional earnings beyond your base rate of pay.
• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED